Inside and outside sales calls to gather requirements to address client’s business needs Provide virtual and in-person product training for users and key decision makers Provide coordination and planning for User Acceptance testing on major projects in an agile delivery model Strong collaboration with business and IT partners to identify process improvement opportunities within the operation and develop process solution Created and maintained multiple environments such as development, testing and production

Capture client product support requests through internal workflow tools to ensure excellent user experience and support business metrics and reporting TCP/IP (Transmission Control Protocol/Internet Protocol) network troubleshooting and monitoring Assisted in management of Microsoft Windows Server environment Test, evaluate, and make decisions about new technology for the business. Understanding of networking concepts in a Microsoft Windows 10 (or newer) environment

Installation, support, and administration of Microsoft Windows clients Maintain procedures and reports that provide technical support to the entire organization Provide first and second level service desk and desktop support by identifying, analyzing, and solving customer reported problems with systems/applications, over the phone, through email and in person.