• Customer Service duties – Remote / In-Office Hybrid
o Customer orders: Generate fulfillment documents, verify inventory and price, resolve order errors
o Support external and internal requests: Provide information on a product, purchase orders, shipment ETA and tracking. Resolution and research of any issues, initiate corrective action and escalate as needed
o New Customer onboarding: Verify customer information and update the account with full details, including tax status, shipping, billing, and contact information. Provide vendor information.
• Accounting Department duties
o Invoicing: Generate and deliver invoices to customers including all products, handling, and shipping fees. Specialty invoicing for customer capital sales, lease, and service contracts
o Accounts Receivable: Process payments (credit card, ACH, Check) and apply remittances to customer accounts
• Customer Service duties
o Answering calls coming in from Toll-Free phone line and monitor emails for customer contact
o Product information: Supplying customers with detailed product information, availability and cost
o Customer orders: verifying inventory availability, shipping methods and pricing. Resolving order errors from electronic order system
o Customer returns and Warranty: collecting customer information, verifying reason for return, implementing process for warehouse receipt and accounting department production of credit
• Accounting Department duties
o Accounts Receivable: Entering detailed remittances for up to 2,300 line entries in a single payment
o Reporting: Generating daily sales report detailing ordering and invoiced fulfillment as well returns and credits
o Monthly Processes: Generating monthly statements for over 500 customers, reconciling receivable general ledger
Primary Programs used: IFS Enterprise Software, Microsoft Excel - Intermediate, MS Office, Vendor Portals.
• QuickBooks activities performed
o Customers and Vendors: enter and update account information, produce customer invoices, enter customer payments, enter vendor bills (inventory and non-inventory purchases)
o Banking: reconcile bank account, reconcile credit card purchasing accounts, reconcile monthly merchant services credit card processing account, provide owner with daily financial position
o Receivables and Payables: contact customers as needed on delinquent accounts, produce checks for management signature or pay via online utilities as needed
o Sales Tax: print liability reports and submit monthly and quarterly taxes for electronic payment
• General clerical duties
o Customers: Open office, greet customers and answer phones, maintain customer files, write up customer rental contracts, purchase orders and warranty repairs, accept payments for orders
o Payroll: report employee hours, process payroll and distribute paychecks on a weekly basis
o Communications: receive mail and packages, maintain office email account, scan and fax documents
o Financial: process credit card payments, run daily batch, prepare bank deposits
o Sales and Promotions: prepare promotional materials for sales calls and trade shows, trade show registration and management, customer service follow-ups, generate email marketing campaigns, post to corporate facebook page
Social Media as a marketing tool helps your business remain relevant in the digital age. We provide a service to help you bridge the gaps in reaching digitally immersed client share. With over 55% using only their ‘smart’ devices to access email and social media accounts, content, timing and relevance are more important than ever.
Helping myself and others save on energy -
Keep JCP&L and PSE&G as your energy supplier, and use a 3rd party to save on rates!!
http://wendystanton1.joinambit.com - to check out residential and commercial rates
http://wendystanton1.whyambitworks.com - to check out the Ambit Opportunity
Daily:
Check voice messages and handle as needed
Check email messages and handle as needed
Answer office phone
Monitor Hackettstown BID Facebook for BID news to share
Monitor HKTWN BID Facebook for business news to share
Relay mass information to both FB and Twitter using Hootsuite
Monthly:
Gather social media, email and webpage statistics and update spreadsheet
Print time sheets for hourly workers to submit for payroll bi-monthly
Send Business news and informational email to BID Businesses
Send Community news and informational email to Community
Attend BID Board Meeting, assist Executive Director in preparation
Complete meeting minutes for BID Board Meeting
Weekly:
Manage guests for the 9:15 am WRNJ interviews on Weds and Friday
If no guests or with upcoming events, represent the BID for the interview
Attend Merchant Committee 8:00 am Thursday meeting
Attend Event Committee Weds evening meetings (as scheduled)
Attend Spring Festival Fri morning meetings (as scheduled)
Periodically
Draft Press Releases regarding BID events or Business News for distribution.
Enter Press Release information into the BID Website, Hackettstown Patch and Hackettstown Life. Edit details as needed
Enter event information into the BID Website, BID Calendar, Hackettstown Patch, Hackettstown Life and main Facebook Page. Edit details as needed
Projects – BID Business Directory updating, Walking Tour updates and creation, etc.
Events – Assist Executive Director in event planning and execution
Manage Ticket sales and payments for ticketed events.
Manage PayPal processing, invoicing, website purchasing buttons and bank transfers
Business Relations
Create BID webpage for any member businesses. Update information as reported by the business
Download and email the full business list to anyone that requests it
Assist Executive Director in scheduling Grand Openings and special events
Worked on a temporary assignment in an administrative support capacity. Enjoyed learning the process and procedures that make this company move smoothly during the very busy tax season!
Responsibilities: Scanning Documents into client files for tax return preparation and record keeping. Writing client letters. Updating task flow status. Verifying filing status for e-file returns. Assisting firm Partners and staff.
Home Sales - Coordinating marketing efforts to acquire homes available for sale and market those homes using MS Word, Excel and Internet for marketing efforts. Showcasing homes to clients who are in the market to purchase a home.
Helping People stay connected with the magic of a simple Greeting Card!
Send a FREE sample greeting card from the Link below and discover a whole new way to show your clients, friends and family that you care!
www.wendystanton.com
Send Out Cards is a fantastic tool to stay connected and set yourself apart from the competition. And your clients will always remember what it felt like to get an actual greeting card from you!
You can also send gifts, gift cards and treats
along with your card creating a lasting impression!
Wendy Stanton 908-414-0421
Ask me how you can make additional income too!
Coordinated Swim Club operations, membership, activities and improvements.
Managed all aspects of the business including but not limited to Staffing, Scheduling, Vendor Relations, Inventory, Marketing, Sales Projections, Local, State and Federal Tax preparation & Payroll.
Assisted customers in the use, features and functions of a wide variety of electronic devices. Using Call Center software, email and fax services to communicate with customers. Referred customers to service agents as necessary.
Using MS Project, tracked and monitored several IT projects and assisted in reporting status to Management groups. Provided end user support for project managers in the use of MS Project software tracking.
With a major Brokerage Company, responsible for all Year 2000 testing efforts relating to PC Distributed applications. Reported testing status and schedule to Y2K Project Manager. Coordinated Y2K testing of all internally developed pc applications. Maintained and continued development on Y2K Product Database (MS Access). Maintained and continued development on Y2K Distributed Database (Lotus Notes). Documenting Y2K Testing results to meet SEC Y2K regulations.
As a Technical Associate was responsible for development of a Contract Management System designed to efficiently fulfill client requirements and manage consultant needs. In conjunction with business President, end-users and Technical Associates completed proposal, data design, business functionality and form design for the CMS application.
Skills: Microsoft Excel · Communication · Problem Solving
was solely responsible for the design, programming, and implementation of a Visual Basic system as well as technical and business support for regional EIS and DSS system.
was responsible for analyzing requirements for Human Resources and Sales Data Warehouse applications. Developed MS Project Timelines, tracking project progress of resource utilization. Supplied managers with financial statements, compiled period-end financial data, resource utilization and year-end cost estimates for up to 14 concurrent projects and 15 developers.
reported directly to the president, publisher and board of directors. Performed marketing strategy and analysis using MS-Excel. Provided the business with detailed marketing efficacy figures, tracked marketing efforts, their cost, timeliness and results. Made recommendations to the business using prior marketing efforts as benchmarks for anticipated results. Gave the business precise forecasts of profitability and break-even prior to and following publication release. Developed accurate budget figures to anticipate expenses and revenues. Maintained and managed customer accounts through MS-Databases. Also determined and implemented loss prevention measures. Installed Visa/MC/AMEX Credit Card Payment Process System software and modem. Trained all employees on credit and collection policies for commercial and retail customers. Designed seasonal catalogs and print advertising, using WordPerfect Graphics. Provided camera-ready art, color separations, paper grade and PMS color specifications to catalog printer.