• Maintained security standards and confidentiality while working with sensitive customer data • Provided thorough support and problem resolution for customer’s technology problems • Modeled professional behavior at all times and commanded high standards from staff to meet demand and elevate client satisfaction • Trained retail and management colleagues in the latest technology trends

SALES OPERATIONS / PROJECT MANAGEMENT  Subject matter expert (SME) on developing well-structured marketing processes and implementing solutions based on extensive data analysis and market/competitor research.  Research, interpret, and analyze reports, market trends, and quantitative/qualitative data & statistics and transform them into initiatives that aid in critical decision making for future strategies and support sales reps, managers, and VPs to meet/exceed goals.  Build and implement integrated programs and service directives that meet long- and short-term objectives, capture record-breaking revenues, new pipeline/channel/lead generations.  Collaborate with clients and employees on managing contractual requirements and team performance metrics while encouraging open communications and brainstorming new ideas. MARKETING & CUSTOMER ENGAGEMENT/SATISFACTION  Expertise in social and digital media platforms with extensive knowledge in website development, and presentation/video conferencing that facilitates necessary cross-functional collaboration.  Provide elite customer service to cross-industry businesses by calmly responding to shifting priorities and resolving escalated problems, potential risks, and conflicts.  Monitored keywords, cultural changes, consumer compulsion behavior, and competitive research analysis to formulate recommendations and changes to digital marketing and overall business plans. TECHNICAL / ADMINISTRATIVE EXPERTISE  Report and present project status updates to a matrix of senior executives and colleagues.  Curated content and published marketing communications using email, company website, digital spaces, blogs, and social media platforms to educate customer base and promote product portfolio.  Wrote, published, and scheduled social media posts on Twitter, Facebook, LinkedIn, Instagram, and YouTube utilizing Hootsuite to coordinate timely posts to keep clients/customer engaged with the product.