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-Manage all aspects of client success from initial onboarding, training, upsell and ultimately renewal -Build strong relationships and maintain frequent engagement with customer sponsors & stakeholders at all levels of the organization -Monitor and analyze account specific data sets to develop strategic action plans to attack potential churn risk and upsell opportunity -Visualize and present key performance metrics to build the success story and convey the value propositions that ensure customer satisfaction and renewal -Partner with Product, Sales, and Engineering, contributing to the product road-map as the voice of the customer -Provide world-class customer service, through organization, urgency and strategy -Collaborate effectively with sales, product and peers to maximize the customer experience