Abhijeet Jaiswal

FAQ About Abhijeet Jaiswal

• What is Abhijeet Jaiswal's address?

  Abhijeet Jaiswal is located at
  Pune, Pune, India

• What is Abhijeet Jaiswal's job title?

  Abhijeet Jaiswal is a
  Project:- NICE IEX WFM Product : Workforce Management Duration: Dec 2020 to Present Till date. Location: Nice Interactive Solutions Pvt. Ltd Pune Role: Tech Support Engineer Team Size:-25 Project Description:- NICE IEX WFM is the most advanced and most accurate workforce management tool to date. It uses intuitive decision-making to uncover hidden patterns, make accurate forecasts and identify the best forecasting model. NICE WFM combines the latest technologies with the most agent-friendly solution. It’s the Intelligent WFM suite that engages contact center employees and empowers teams like never before. Roles & Responsibilities:- ● Involved in L2 Production and Application Support on Cloud Hosted and On-Premise NICE IEX WFM and using UNIX/linux,Oracle SQL and Shell Scripting as key skills. ● Field incoming problems from end users to resolve application issues in accordance with end user contractual SLA’s. ● Investigate and resolve customers issues through the use of product knowledge, excellent troubleshooting skills and involvement from Services and Engineering/R&D expert resources. ● Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. ● Co-ordinated with Team Member and End users to sort out Bugs, Issues. ● Troubleshooting of automate jobs and work as per customer needs. ● Carried out Weekend ad-hoc On-Call activities for customers all over the world who are using NICE IEX WFM. ● Debug the Root cause and provide a temporary or permanent solution to customer. M2: Project:- KeyBank NOC Duration: 2.6 years Location: Cognizant Technology solution Hnz-Ph 1, Pune Role: System Analyst Team Size:-14 Project Description:- KeyBank NOC is banking domain project and worked as a NOC admin - Monitoring, managing and troubleshooting server, network and admin issues and interacting with the client on a daily basis to understand their requirements. Roles & Responsibilities :- ● User management, Creating and managing user account, groups and access levels. ● File System Management and troubleshooting. ● Package and Patch Management. ● Day to day monitoring of system logs, CPU & memory utilization ● Day-to-day administration and maintenance of network infrastructure ● Scheduling tasks using Cron and At. ● Monitoring SNOW & Moog Ticketing tool for incidents, changes and service requests. ● Documenting various regular administrative tasks. ● Training junior team members. Nice

• What industry does Abhijeet Jaiswal currently work in?

  Abhijeet Jaiswal currently works in the
  Nice

• What is Abhijeet Jaiswal's area of expertise?

  Abhijeet Jaiswal specializes in
  Project:- NICE IEX WFM Product : Workforce Management Duration: Dec 2020 to Present Till date. Location: Nice Interactive Solutions Pvt. Ltd Pune Role: Tech Support Engineer Team Size:-25 Project Description:- NICE IEX WFM is the most advanced and most accurate workforce management tool to date. It uses intuitive decision-making to uncover hidden patterns, make accurate forecasts and identify the best forecasting model. NICE WFM combines the latest technologies with the most agent-friendly solution. It’s the Intelligent WFM suite that engages contact center employees and empowers teams like never before. Roles & Responsibilities:- ● Involved in L2 Production and Application Support on Cloud Hosted and On-Premise NICE IEX WFM and using UNIX/linux,Oracle SQL and Shell Scripting as key skills. ● Field incoming problems from end users to resolve application issues in accordance with end user contractual SLA’s. ● Investigate and resolve customers issues through the use of product knowledge, excellent troubleshooting skills and involvement from Services and Engineering/R&D expert resources. ● Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. ● Co-ordinated with Team Member and End users to sort out Bugs, Issues. ● Troubleshooting of automate jobs and work as per customer needs. ● Carried out Weekend ad-hoc On-Call activities for customers all over the world who are using NICE IEX WFM. ● Debug the Root cause and provide a temporary or permanent solution to customer. M2: Project:- KeyBank NOC Duration: 2.6 years Location: Cognizant Technology solution Hnz-Ph 1, Pune Role: System Analyst Team Size:-14 Project Description:- KeyBank NOC is banking domain project and worked as a NOC admin - Monitoring, managing and troubleshooting server, network and admin issues and interacting with the client on a daily basis to understand their requirements. Roles & Responsibilities :- ● User management, Creating and managing user account, groups and access levels. ● File System Management and troubleshooting. ● Package and Patch Management. ● Day to day monitoring of system logs, CPU & memory utilization ● Day-to-day administration and maintenance of network infrastructure ● Scheduling tasks using Cron and At. ● Monitoring SNOW & Moog Ticketing tool for incidents, changes and service requests. ● Documenting various regular administrative tasks. ● Training junior team members.

• Which languages does Abhijeet Jaiswal speak? 

  Abhijeet Jaiswal speaks the following languages:
  No languages available.

• Which industries has Abhijeet Jaiswal previously worked in?   

  Abhijeet Jaiswal has prior experience in the following industries:
  Cognizant , Cognizant

• What is Abhijeet Jaiswal’s work experience?  

  Abhijeet Jaiswal has the following professional experience:
  Nice , Cognizant , Cognizant .

• How can I find Abhijeet Jaiswal on LinkedIn?  

  You can view Abhijeet Jaiswal’s
  LinkedIn profile at LinkedIn URL.

• What are Abhijeet Jaiswal’s work email addresses?  

  Abhijeet Jaiswal’s work email addresses are
  [email protected] .

• What company does Abhijeet Jaiswal work for?  

  Abhijeet Jaiswal works at
  Nice