Effective Date: 01/09/2023
2. Personal Data Collected
2.1 Identity and Contact Details:Personal data is collected by Success.ai, a company registered under US laws, with registered address [Insert Address], and contact email: firstname.lastname@example.org.
2.2 Data Collected on the Site:When you subscribe to our services, we collect and manage the following data: email, first name, last name, Intra-community VAT number (when applicable), login, password, mailing address, country, phone number, IP address(es), and domain name. We may also collect log-on data, browsing data (with your authorization), order history, complaints, incidents, information on subscriptions, and messages on our site.
3. Purposes of Processing and Legal Basis
We process your personal data for the following purposes, each associated with a legal basis:
- Legitimate Interests: To improve our services, personalize content, analyze usage, and inform you about our services and partner offers.
- Contractual Performance: To provide our services and facilitate verifications related to your account.
- Consent/Legitimate Interests: To send newsletters, use case studies, and marketing materials.
We process personal data in accordance with applicable data protection laws.
4. Newsletter and Marketing Emails
If you have subscribed to our newsletters, you can easily unsubscribe by following the "unsubscribe" links included in every email sent.
5. Email Statistics
We may analyze email statistics, such as click, open, and bounce rates, to assess the performance of your email campaigns.
We may publish a list of Customers & Testimonials on our sites with customer names and job titles. We obtain customer authorization before publishing any testimonial. To be removed from this list, contact us at email@example.com.
7. Third-Party Disclosures
We may share personal data with our partner companies to provide support and assistance for our services. We do not sell or rent your personal data to third parties for marketing purposes. We only disclose data as required by law, for transaction processing, or to authorized subcontractors or sub-processors.
8. Your Data Protection Rights
Under the European General Data Protection Regulation (GDPR), you have several rights related to your personal data, including the right to access, rectify, restrict processing, erasure, data portability, object, and define instructions related to data after your death. You can exercise these rights by contacting us at firstname.lastname@example.org. Requests will be processed within 30 days, and we may require proof of identity.
9. Google Compliance
Our use of information received from Google Accounts adheres to Google API Services User Data Policy, including Limited Use requirements.
10. Third-Party Data
When using our services, we have access to information contained in your email contact lists and email content. We store this data securely and only authorized personnel can access it for support purposes. You can export your contact lists at any time and modify or delete contacts from your account.
11. Data Retention Periods
We retain personal data for the following periods:
- Data for service execution: As needed to provide services, up to 3 years after account closure (unless required by law).
- Newsletter and marketing data: 3 years from collection or last active contact.
- Evidentiary data: For the statutory limitation period (generally 5 years).
- Data subject's rights data: As long as needed to verify identity, then deleted.
12. Location of Data Storage and Transfers
Our host servers are located within the European Union. In some cases, data may be transferred outside the EU, with safeguards such as adequacy decisions or standard contractual clauses.
We prioritize the security of your personal data and implement industry-standard security measures to protect it from unauthorized access, disclosure, and loss. While we take precautions, no system is completely immune to security breaches. In the event of a breach, we will notify affected individuals and take appropriate action.
16. Contact Us
Last updated on 10/09/2023.