
Adrian Stokes
As an Applications Technical Lead at Ricardo plc, I have over 5 years of experience in leading dynamic... | Greater Swansea Area, Greater Swansea Area, United Kingdom
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Adrian Stokes’s Emails ad****@vi****.com
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Adrian Stokes’s Location Greater Swansea Area, Greater Swansea Area, United Kingdom
Adrian Stokes’s Expertise As an Applications Technical Lead at Ricardo plc, I have over 5 years of experience in leading dynamic teams in optimizing application support, troubleshooting, and ensuring robust performance in Modern Workplace environments. I am proficient in Power Platform and SQL, with a proven track record of driving excellence in IT operations. I hold an ITIL certification and a diploma in customer success. I am passionate about innovation and collaboration, fostering a culture of continuous learning and professional growth among my team members. I am results-driven, reducing incident resolution times, enhancing system availability, and leveraging data-driven insights for process optimization. I have a global perspective, ensuring 24/7 support coverage and maintaining a consistent standard of service excellence across time zones. I am eager to connect with other professionals and organizations that share my vision and values.
Adrian Stokes’s Current Industry Ricardo
Adrian
Stokes’s Prior Industry
Virgin Media
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Gen I
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Telecom
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Spark Digital
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Ascent Software
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Ricardo
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Work Experience

Ricardo
Technical Architect
Mon Jul 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Ricardo
Business Systems Technical Lead
Sat Jan 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jul 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time)
Ricardo
Head of Customer Support - Ricardo Software
Sat May 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Ricardo
Technical Analyst
Fri Dec 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat May 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Virgin Media
Supplier Manager
Tue Aug 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Dec 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Ascent Software
Support Manager
Mon Feb 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Aug 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Spark Digital
L&D Team Leader
Tue Nov 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Nov 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Telecom
Service Delivery Co-ordinator
Wed Sep 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Nov 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Gen I
Customer Service Rep - After Hours
Wed Apr 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Sep 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Virgin Media
Incident and Problem Manager
Thu Sep 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)