
Alex Kropp
Expert knowledge of OpenText's flagship product, Content Server. Specialized focus on its well known search technology back-end,... | Kitchener, Ontario, Canada
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Alex Kropp’s Location Kitchener, Ontario, Canada
Alex Kropp’s Expertise Expert knowledge of OpenText's flagship product, Content Server. Specialized focus on its well known search technology back-end, the Content Intelligence bundle (also known as WebReports and ActiveView), and custom development through the various external-facing APIs. Skillful verbal and written communicator. Able to interpret highly technical terminology and relate it to non-technical audiences in an easy-to-understand way. These soft skills have been critical not only for accurately documenting technical cases but also editing and creating new material such as technical impact assessments for general dissemination. Proven track record of excellence in dealing with customers as shown in the numerous compliments received and the trust given in handling critical escalations. Have received written commendations from both customers and director-level management. Advanced knowledge knowledge of smartphone hardware and software with a focus on Enterprise management and deployment, such as BlackBerry Enterprise Server. Published author of four novels available at www.hip-books.com. These novels are designed for struggling readers and have to balance entertainment value with tightly controlled word and syllable counts to maintain easy readability. Specialties: Technical impact analysis, break/fix analysis, root-cause analysis, Debug data analysis, Product requirements development, Technical gap analysis
Alex Kropp’s Current Industry Opentext
Alex
Kropp’s Prior Industry
Research In Motion
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Work Experience

Opentext
QA Automation Developer
Sat Sep 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Opentext
Principal Technical Analyst - L3 Escalation Team
Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Research In Motion
New Product Support Readiness Requirements Analyst
Tue Mar 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Aug 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Research In Motion
BlackBerry Solutions Escalation Team - Senior Analyst
Sun Aug 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Mar 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)