Amit Saha

FAQ About Amit Saha

• What is Amit Saha's address?

  Amit Saha is located at
  Ahmedabad, Gujarat, India

• What is Amit Saha's job title?

  Amit Saha is a
  A Performance Driven Professional bringing in rare level business acumen and record of achievements developed in 14+ years career. Contact Centre management: My profile involves managing and directing all aspects of operations of the contact center starting from driving objectives of other verticals like activation, retention, Marketing, Network etc. Ensuring smooth quality assistance to customers. Call center, being the prime touch point of the customers, utilized as the opportunity area for all kind of initiative taken across verticals. Apart from this managed day to day operational activities by ensuring Planning delivery management activities viz. tracking, change management, delivery management & support. Meeting deadlines and turnaround time without compromising quality norms and adhering to SLA. Customer Service Delivery: Enriched experience in managing service delivery for various CSD functions like Retention, Activations, Complaint Management. Participated in planning and implementing strategic changes in process in line with process hindrances and desired outcome. Revenue Enhancement: Worked closely with U&R team to analyze customers need, assisting in gathering customer VOC for marketing team to work upon. Special focus on zero usage customers to enhance revenue. Ensuring timely recharge and bill payment. VAS Upselling through Outbound campaigns. Operations Management: Defining service standards and guidelines that serve as benchmark for excellent service delivery. Spearheading process transition initiatives inclusive of assessing business requirements, coordinating in developing process flows, implementing processes in line with internal guidelines. Setting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) targets. Process Management: Mapping business requirements & coordinating in developing & implementing processes in line with guidelines. Undertaking responsibilities of removing less logical procedures in processes thereby reducing processing time. Identifying improvement areas and implementing adequate measures to maximize customer satisfaction level Team Management: Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members. Recruiting teams and determining training needs of employees to enhance their operational efficiency leading to increased productivity. Cogent E Services

• What industry does Amit Saha currently work in?

  Amit Saha currently works in the
  Cogent E Services

• What is Amit Saha's area of expertise?

  Amit Saha specializes in
  A Performance Driven Professional bringing in rare level business acumen and record of achievements developed in 14+ years career. Contact Centre management: My profile involves managing and directing all aspects of operations of the contact center starting from driving objectives of other verticals like activation, retention, Marketing, Network etc. Ensuring smooth quality assistance to customers. Call center, being the prime touch point of the customers, utilized as the opportunity area for all kind of initiative taken across verticals. Apart from this managed day to day operational activities by ensuring Planning delivery management activities viz. tracking, change management, delivery management & support. Meeting deadlines and turnaround time without compromising quality norms and adhering to SLA. Customer Service Delivery: Enriched experience in managing service delivery for various CSD functions like Retention, Activations, Complaint Management. Participated in planning and implementing strategic changes in process in line with process hindrances and desired outcome. Revenue Enhancement: Worked closely with U&R team to analyze customers need, assisting in gathering customer VOC for marketing team to work upon. Special focus on zero usage customers to enhance revenue. Ensuring timely recharge and bill payment. VAS Upselling through Outbound campaigns. Operations Management: Defining service standards and guidelines that serve as benchmark for excellent service delivery. Spearheading process transition initiatives inclusive of assessing business requirements, coordinating in developing process flows, implementing processes in line with internal guidelines. Setting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) targets. Process Management: Mapping business requirements & coordinating in developing & implementing processes in line with guidelines. Undertaking responsibilities of removing less logical procedures in processes thereby reducing processing time. Identifying improvement areas and implementing adequate measures to maximize customer satisfaction level Team Management: Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members. Recruiting teams and determining training needs of employees to enhance their operational efficiency leading to increased productivity.

• Which languages does Amit Saha speak? 

  Amit Saha speaks the following languages:
  No languages available.

• Which industries has Amit Saha previously worked in?   

  Amit Saha has prior experience in the following industries:
  The Consulting Hubs , Riddhi Corporate Service , Intelenet Global Services , Aegis , Firstsource Solutions , Reliance Telecom

• What is Amit Saha’s work experience?  

  Amit Saha has the following professional experience:
  Cogent E Services , The Consulting Hubs , Riddhi Corporate Service , Intelenet Global Services , Aegis , Firstsource Solutions , Reliance Telecom .

• How can I find Amit Saha on LinkedIn?  

  You can view Amit Saha’s
  LinkedIn profile at LinkedIn URL.

• What are Amit Saha’s work email addresses?  

  Amit Saha’s work email addresses are
  [email protected] .

• What company does Amit Saha work for?  

  Amit Saha works at
  Cogent E Services