Amitava Paul

Amitava Paul

A career spanning 20 years in managing Customer Service Operations, Leading Transitions /Migrations & Transformation Projects; Regulatory &Compliance;... | Kolkata, West Bengal, India

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Work Experience

Hsbc

Vice President - NFR Chief Control Office APAC

Thu Sep 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Curebay

General Manager - Customer Experience

Wed Sep 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Sep 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)

Sahaj Retail

Principal Consultant - CRM Head (SREI Group)

Fri Jan 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Sep 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)

Self Employed

Customer Service Consultant

Fri Nov 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Dec 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)

Vodafone Idea

General Manager

Sat Sep 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Oct 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)

Vodafone

AGM Customer Service

Fri Jan 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Aug 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)

Vodafone

Senior Manager m-pesa

Fri Jun 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Dec 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)

Vodafone

Manager Customer Experience

Fri Apr 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jun 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)

Vodafone

Manager - Training & Quality (CS)

Wed Apr 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Apr 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)

Vodafone Essar

Deputy Manager - Contact Center

Tue Jul 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Apr 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)

Hsbc

Asst. Manager Operations

Sat Apr 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jun 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)

Hsbc Global Resourcing

Asst. Manager Operations

Sun Jan 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Mar 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)

Hsbc

Customer Service Specialist

Thu Jul 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Dec 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)

Omnivoice Technologies

Sr. CSE/ Asst. Team Lead

Wed Jan 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat May 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time)

Skills

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