
Amitava Paul
A career spanning 20 years in managing Customer Service Operations, Leading Transitions /Migrations & Transformation Projects; Regulatory &Compliance;... | Kolkata, West Bengal, India
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Amitava Paul’s Emails am****@vo****.com
Amitava Paul’s Phone Numbers No phone number available.
Social Media
Amitava Paul’s Location Kolkata, West Bengal, India
Amitava Paul’s Expertise A career spanning 20 years in managing Customer Service Operations, Leading Transitions /Migrations & Transformation Projects; Regulatory &Compliance; managing contact centre inbound & outbound; managing training & transactional quality. Leading Process improvement procedures and deploying customer satisfaction surveys and NPS programs. My Strengths are in the areas of Leadership, team building, strategic planning, migrating and streamlining processes and delivering customised operations procedures to meet Business and Customer requirements. Specialties: Regulatory & Compliance; CX Operations, Contact Center (Inbound & Outbound), Training, Quality, Projects, Partner management, Budget & Cost Optimization, Credit card disputes & Fraud Operations, Managed three international transitions in my previous organization, liaison with inter departments like IT, Support functions, Compliance & HR.
Amitava Paul’s Current Industry Hsbc
Amitava
Paul’s Prior Industry
Omnivoice Technologies
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Hsbc
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Hsbc Global Resourcing
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Vodafone Essar
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Vodafone
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Vodafone Idea
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Self Employed
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Sahaj Retail
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Curebay
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Work Experience

Hsbc
Vice President - NFR Chief Control Office APAC
Thu Sep 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Curebay
General Manager - Customer Experience
Wed Sep 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Sep 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Sahaj Retail
Principal Consultant - CRM Head (SREI Group)
Fri Jan 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Sep 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Self Employed
Customer Service Consultant
Fri Nov 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Dec 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Vodafone Idea
General Manager
Sat Sep 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Oct 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Vodafone
AGM Customer Service
Fri Jan 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Aug 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Vodafone
Senior Manager m-pesa
Fri Jun 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Dec 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Vodafone
Manager Customer Experience
Fri Apr 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jun 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Vodafone
Manager - Training & Quality (CS)
Wed Apr 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Apr 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Vodafone Essar
Deputy Manager - Contact Center
Tue Jul 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Apr 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Hsbc
Asst. Manager Operations
Sat Apr 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jun 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Hsbc Global Resourcing
Asst. Manager Operations
Sun Jan 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Mar 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)
Hsbc
Customer Service Specialist
Thu Jul 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Dec 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)
Omnivoice Technologies
Sr. CSE/ Asst. Team Lead
Wed Jan 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat May 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time)