Anand Shah
• More than 12 years of experience in customer facing role leading escalations to resolve highly-complex and critical issues... | San Francisco, California, United States
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Anand Shah’s Emails an****@nu****.com
Anand Shah’s Phone Numbers No phone number available.
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Anand Shah’s Location San Francisco, California, United States
Anand Shah’s Expertise • More than 12 years of experience in customer facing role leading escalations to resolve highly-complex and critical issues in broadband communications access systems and software. • Demonstrated leadership and technical project management skills by successfully delivering enterprise scale IT projects for Fortune 500 customers. • Extensive experience communicating and facilitating effectively between teams across various business functions and product lines. Represented customer service effectively within cross-functional program teams. • Ability to manage multiple customer issues simultaneously, communicate status and meet aggressive deadlines • Experience leading customer-facing engagements to understand their business needs and challenges, then working with internal stakeholders to deliver solutions which meet those needs. • Deep product/solutions knowledge related to residential broadband and business services deployments. Core Competence: * Computer Networking and Telecommunications * Cloud Applications * Virtualization & Hyper-converged Infrastructure * Customer Service * Serviceability * Technical Account Management * Escalation Management * Cross-Functional Team * Support Delivery Technical Specialties: - AWS Certified Solutions Architect Associate (AWS-SAA) - Stanford Certified Project Manager (SCPM) - Certified Associate in Project Management (PMI-CAPM) - Cisco Certified Network Associate (CCNA) TECHNOLOGIES: Ethernet, VMware ESXi, Nutanix AHV STANDARDS AND PROTOCOLS: TCP/IP, UDP, DNS, HTTP, OSPF, Ethernet, VLAN, 802.1p, DHCP, RSTP, LACP, 802.11x, NAT, STUN OTHERS: Amazon Web Services, REST API, JSON, PostgreSQL, XML, Linux
Anand Shah’s Current Industry Nutanix
Anand
Shah’s Prior Industry
Tata Teleservices
|
Southern Methodist University
|
Newfield Wireless Is Now Netscout
|
Calix
|
Nutanix
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Work Experience
Nutanix
Staff Serviceability Engineer, Support Readiness Program Management
Thu Aug 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Nutanix
Sr. Serviceability Engineer, Support Readiness Program Management
Wed Apr 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Aug 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time)
Nutanix
Sr. Systems Reliability Engineer (SRE), Worldwide Support
Sat Sep 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Apr 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Calix
Staff Systems Engineer, Product Serviceability and Escalation
Fri Apr 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Sep 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Calix
Sr. Systems Engineer, Product Serviceability and Escalation
Sun Sep 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Mar 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Calix
Systems Engineer, Product Serviceability and Escalation
Wed Dec 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Sep 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Calix
Associate Systems Engineer, Product Serviceability and Escalation
Sat Nov 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Dec 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Newfield Wireless Is Now Netscout
RF Field Engineer, AT&T
Thu May 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Nov 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Southern Methodist University
Library Front Desk Representative
Mon Jan 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Dec 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
Tata Teleservices
Student Intern
Sun Jan 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Apr 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Anand Shah Email Addresses
FAQ About Anand Shah
-
Anand Shah is located at
San Francisco, California, United States -
Anand Shah is a
• More than 12 years of experience in customer facing role leading escalations to resolve highly-complex and critical issues in broadband communications access systems and software. • Demonstrated leadership and technical project management skills by successfully delivering enterprise scale IT projects for Fortune 500 customers. • Extensive experience communicating and facilitating effectively between teams across various business functions and product lines. Represented customer service effectively within cross-functional program teams. • Ability to manage multiple customer issues simultaneously, communicate status and meet aggressive deadlines • Experience leading customer-facing engagements to understand their business needs and challenges, then working with internal stakeholders to deliver solutions which meet those needs. • Deep product/solutions knowledge related to residential broadband and business services deployments. Core Competence: * Computer Networking and Telecommunications * Cloud Applications * Virtualization & Hyper-converged Infrastructure * Customer Service * Serviceability * Technical Account Management * Escalation Management * Cross-Functional Team * Support Delivery Technical Specialties: - AWS Certified Solutions Architect Associate (AWS-SAA) - Stanford Certified Project Manager (SCPM) - Certified Associate in Project Management (PMI-CAPM) - Cisco Certified Network Associate (CCNA) TECHNOLOGIES: Ethernet, VMware ESXi, Nutanix AHV STANDARDS AND PROTOCOLS: TCP/IP, UDP, DNS, HTTP, OSPF, Ethernet, VLAN, 802.1p, DHCP, RSTP, LACP, 802.11x, NAT, STUN OTHERS: Amazon Web Services, REST API, JSON, PostgreSQL, XML, Linux Nutanix -
Anand Shah currently works in the
Nutanix -
Anand Shah specializes in
• More than 12 years of experience in customer facing role leading escalations to resolve highly-complex and critical issues in broadband communications access systems and software. • Demonstrated leadership and technical project management skills by successfully delivering enterprise scale IT projects for Fortune 500 customers. • Extensive experience communicating and facilitating effectively between teams across various business functions and product lines. Represented customer service effectively within cross-functional program teams. • Ability to manage multiple customer issues simultaneously, communicate status and meet aggressive deadlines • Experience leading customer-facing engagements to understand their business needs and challenges, then working with internal stakeholders to deliver solutions which meet those needs. • Deep product/solutions knowledge related to residential broadband and business services deployments. Core Competence: * Computer Networking and Telecommunications * Cloud Applications * Virtualization & Hyper-converged Infrastructure * Customer Service * Serviceability * Technical Account Management * Escalation Management * Cross-Functional Team * Support Delivery Technical Specialties: - AWS Certified Solutions Architect Associate (AWS-SAA) - Stanford Certified Project Manager (SCPM) - Certified Associate in Project Management (PMI-CAPM) - Cisco Certified Network Associate (CCNA) TECHNOLOGIES: Ethernet, VMware ESXi, Nutanix AHV STANDARDS AND PROTOCOLS: TCP/IP, UDP, DNS, HTTP, OSPF, Ethernet, VLAN, 802.1p, DHCP, RSTP, LACP, 802.11x, NAT, STUN OTHERS: Amazon Web Services, REST API, JSON, PostgreSQL, XML, Linux -
Anand Shah speaks the following languages:
No languages available. -
Anand Shah has prior experience in the following industries:
Nutanix , Nutanix , Calix , Calix , Calix , Calix , Newfield Wireless Is Now Netscout , Southern Methodist University , Tata Teleservices -
Anand Shah has the following professional experience:
Nutanix , Nutanix , Nutanix , Calix , Calix , Calix , Calix , Newfield Wireless Is Now Netscout , Southern Methodist University , Tata Teleservices . -
You can view Anand Shah’s
LinkedIn profile at LinkedIn URL. -
Anand Shah’s work email addresses are
[email protected] . -
Anand Shah works at
Nutanix
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