Andrew Nagg

Andrew Nagg

As the Director of Customer Experience at Masimo Consumer, I oversee the strategy and operations of the omni... | Columbus, Ohio, United States

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Work Experience

Masimo Consumer

Director - Customer Experience

Tue Aug 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Masimo Consumer

Senior Manager - Customer Experience

Tue Mar 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Aug 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)

Vroom

Director of Customer Experience & Insights - Contact Center Operations & Strategy

Tue Sep 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Mar 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)

Working Solutions

Director - Client Services - Key Account Management - Service Delivery

Thu Mar 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri May 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)

Express

Manager Customer Experience | Omni-Channel Operations | Ecomerce Fraud Prevention

Wed Feb 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Dec 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)

Priceline Com

Senior Manager Contact Center Operations | Vendor Management | Performance | Strategy

Sun Mar 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Feb 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)

Priceline Com

Contact Center Manager | Chat Service | Corporate Escalations | High Value Customer Loyalty

Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Mar 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)

Priceline Com

Ecommerce Product Operations Manager | Social Media Management | Business Relationship Liaison

Tue Jul 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)

Express Scripts

Prescription Benefits Manager | Customer Conversion | Outbound Marketing

Tue Aug 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Dec 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)

Priceline Com

Ecommerce Product Operations Analyst | Ad-Hoc Management | Data Analysis | Post Go Live Support

Sun Jan 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jul 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)

Teleperformance Usa

Certified Customer Service Trainer | Facilitation | Onboarding | Cross Functional Team Leadership

Fri Jul 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)

Teleperformance Usa

Quality Assurance Analyst | Process Improvemant | Collaboration | Auditing | Quality Control

Thu Apr 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jul 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)

Teleperformance Usa

Customer Service Manager | Coaching | Performance Review | Mentoring | Work Force Management

Sun Jun 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Apr 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time)

Teleperformance Usa

Customer Service Representative | After Sales Service | Troubleshooting | Escalation Resolution

Wed May 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jun 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time)

Skills

Languages

No languages available.