
Andrew Nagg
As the Director of Customer Experience at Masimo Consumer, I oversee the strategy and operations of the omni... | Columbus, Ohio, United States
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Andrew Nagg’s Emails an****@so****.com
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Andrew Nagg’s Location Columbus, Ohio, United States
Andrew Nagg’s Expertise As the Director of Customer Experience at Masimo Consumer, I oversee the strategy and operations of the omni channel customer service for a diverse portfolio of brands in audio, home entertainment and personal healthcare. I leverage my expertise in AI, e-commerce, and contact center management to deliver solutions and product offerings that enhance customer satisfaction and loyalty, while reducing cost and increasing efficiency. With over 15 years of experience in customer experience and insights, I have successfully launched and scaled customer service departments, managed budgets and vendor partnerships, and implemented continuous process improvement initiatives. I use data analytics and voice of the customer feedback to drive decision making and optimize performance across all touch points of the customer journey. I am a versatile and pragmatic problem solver who aligns service and technical operations with company objectives to facilitate growth, scalability, and profitability. I am also a trustworthy team builder who fosters collaboration and mentorship among cross-functional teams, both internally and externally.
Andrew Nagg’s Current Industry Masimo Consumer
Andrew
Nagg’s Prior Industry
Teleperformance Usa
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Priceline Com
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Express Scripts
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Express
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Working Solutions
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Vroom
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Masimo Consumer
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Work Experience

Masimo Consumer
Director - Customer Experience
Tue Aug 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Masimo Consumer
Senior Manager - Customer Experience
Tue Mar 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Aug 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Vroom
Director of Customer Experience & Insights - Contact Center Operations & Strategy
Tue Sep 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Mar 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Working Solutions
Director - Client Services - Key Account Management - Service Delivery
Thu Mar 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri May 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Express
Manager Customer Experience | Omni-Channel Operations | Ecomerce Fraud Prevention
Wed Feb 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Dec 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Priceline Com
Senior Manager Contact Center Operations | Vendor Management | Performance | Strategy
Sun Mar 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Feb 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Priceline Com
Contact Center Manager | Chat Service | Corporate Escalations | High Value Customer Loyalty
Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Mar 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Priceline Com
Ecommerce Product Operations Manager | Social Media Management | Business Relationship Liaison
Tue Jul 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Express Scripts
Prescription Benefits Manager | Customer Conversion | Outbound Marketing
Tue Aug 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Dec 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Priceline Com
Ecommerce Product Operations Analyst | Ad-Hoc Management | Data Analysis | Post Go Live Support
Sun Jan 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jul 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Teleperformance Usa
Certified Customer Service Trainer | Facilitation | Onboarding | Cross Functional Team Leadership
Fri Jul 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)
Teleperformance Usa
Quality Assurance Analyst | Process Improvemant | Collaboration | Auditing | Quality Control
Thu Apr 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jul 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)
Teleperformance Usa
Customer Service Manager | Coaching | Performance Review | Mentoring | Work Force Management
Sun Jun 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Apr 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time)
Teleperformance Usa
Customer Service Representative | After Sales Service | Troubleshooting | Escalation Resolution
Wed May 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jun 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time)