Andrew Reid

FAQ About Andrew Reid

• What is Andrew Reid's address?

  Andrew Reid is located at
  1450 San Antonio AvenueApartment 7, Menlo Park, United States

• What is Andrew Reid's job title?

  Andrew Reid is a
  Throughout my career as an engineer, analyst and manager, I have championed the development of enterprise IT administration and support organizations, teams, systems, and services. My recent work history includes managing user-facing technical support services for students and faculty of Stanford University, ensuring the optimal performance of enterprise networks while driving excellent user experiences. Currently, I am seeking roles in network engineering and analysis. Please contact me at any time to discuss how I can help your organization to develop and deliver innovative network solutions. PROFESSIONAL ACHIEVEMENTS *Managed helpdesk operations for a student employment program that served 16,000 on-campus students, providing complete, user-facing IT support across many types of devices and platforms. *Expanded Stanford University IT support services to include in-person and remote user engagement and technical support capabilities, including leading the migrating from ZenDesk to ServiceNow, which standardized and consolidated IT support processes. *Implemented a Cisco UCCE Call Center solution that enabled remote communications capabilities with helpdesk ticketing functionality, implementing a rapidly deployed solution in response to the COVID-19 pandemic. *Led the design and implementation of a new workflow to improve IT helpdesk operations throughput, significantly reducing support times and driving a 94% monthly user satisfaction rate. Stanford University

• What industry does Andrew Reid currently work in?

  Andrew Reid currently works in the
  Stanford University

• What is Andrew Reid's area of expertise?

  Andrew Reid specializes in
  Throughout my career as an engineer, analyst and manager, I have championed the development of enterprise IT administration and support organizations, teams, systems, and services. My recent work history includes managing user-facing technical support services for students and faculty of Stanford University, ensuring the optimal performance of enterprise networks while driving excellent user experiences. Currently, I am seeking roles in network engineering and analysis. Please contact me at any time to discuss how I can help your organization to develop and deliver innovative network solutions. PROFESSIONAL ACHIEVEMENTS *Managed helpdesk operations for a student employment program that served 16,000 on-campus students, providing complete, user-facing IT support across many types of devices and platforms. *Expanded Stanford University IT support services to include in-person and remote user engagement and technical support capabilities, including leading the migrating from ZenDesk to ServiceNow, which standardized and consolidated IT support processes. *Implemented a Cisco UCCE Call Center solution that enabled remote communications capabilities with helpdesk ticketing functionality, implementing a rapidly deployed solution in response to the COVID-19 pandemic. *Led the design and implementation of a new workflow to improve IT helpdesk operations throughput, significantly reducing support times and driving a 94% monthly user satisfaction rate.

• Which languages does Andrew Reid speak? 

  Andrew Reid speaks the following languages:
  No languages available.

• Which industries has Andrew Reid previously worked in?   

  Andrew Reid has prior experience in the following industries:
  Stanford University , Stanford University , New York State Office Of Information Technology Services

• What is Andrew Reid’s work experience?  

  Andrew Reid has the following professional experience:
  Stanford University , Stanford University , New York State Office Of Information Technology Services .

• How can I find Andrew Reid on LinkedIn?  

  You can view Andrew Reid’s
  LinkedIn profile at LinkedIn URL.

• What are Andrew Reid’s work email addresses?  

  Andrew Reid’s work email addresses are
  [email protected] .

• What company does Andrew Reid work for?  

  Andrew Reid works at
  Stanford University