Ayan Dasgupta

FAQ About Ayan Dasgupta

• What is Ayan Dasgupta's address?

  Ayan Dasgupta is located at
  Bengaluru, Karnataka, India

• What is Ayan Dasgupta's job title?

  Ayan Dasgupta is a
   Identify critical issues by proactive monitoring using the tools and alerts and engage the Support groups for quick resolution.  Chair bridge calls for any P1 or P2 incidents.  Send out communications to the Senior Management informing them about the current state of the application/service in question.  Present retrospective data on the high impact bridges that may have led to the incident.  Facilitate RCA, if required for the critical issues.  Identify trends in low priority incidents for proactive Problem Management. This enabled technical teams to raise a flag when a recurring issue was seen.  Make sure that the Problem Management processes and procedures are followed diligently.  Member of the CAB and attend all meetings to provide inputs for any upcoming changes.  Identify critical success factors and drive key performance indicators of the inherent processes (Incident and Problem Management) and ensure it conforms to ITIL best practices and standards.  Identify process deviations proactively and generate service improvement plans in order to avert a potential delivery issue.  Work on process revamps to keep every process current and report the outcome of the new process.  Responsible for training new joiners and current staff on new process updates and coordinating trainings on new applications and Infrastructure with the support teams.  Responsible for driving continual service improvements by collaborating with monitoring and business application teams. Kyndryl

• What industry does Ayan Dasgupta currently work in?

  Ayan Dasgupta currently works in the
  Kyndryl

• What is Ayan Dasgupta's area of expertise?

  Ayan Dasgupta specializes in
   Identify critical issues by proactive monitoring using the tools and alerts and engage the Support groups for quick resolution.  Chair bridge calls for any P1 or P2 incidents.  Send out communications to the Senior Management informing them about the current state of the application/service in question.  Present retrospective data on the high impact bridges that may have led to the incident.  Facilitate RCA, if required for the critical issues.  Identify trends in low priority incidents for proactive Problem Management. This enabled technical teams to raise a flag when a recurring issue was seen.  Make sure that the Problem Management processes and procedures are followed diligently.  Member of the CAB and attend all meetings to provide inputs for any upcoming changes.  Identify critical success factors and drive key performance indicators of the inherent processes (Incident and Problem Management) and ensure it conforms to ITIL best practices and standards.  Identify process deviations proactively and generate service improvement plans in order to avert a potential delivery issue.  Work on process revamps to keep every process current and report the outcome of the new process.  Responsible for training new joiners and current staff on new process updates and coordinating trainings on new applications and Infrastructure with the support teams.  Responsible for driving continual service improvements by collaborating with monitoring and business application teams.

• Which languages does Ayan Dasgupta speak? 

  Ayan Dasgupta speaks the following languages:
  No languages available.

• Which industries has Ayan Dasgupta previously worked in?   

  Ayan Dasgupta has prior experience in the following industries:
  Kyndryl , Ibm , Ibm , Hp Globalsoft , Wipro Bpo

• What is Ayan Dasgupta’s work experience?  

  Ayan Dasgupta has the following professional experience:
  Kyndryl , Kyndryl , Ibm , Ibm , Hp Globalsoft , Wipro Bpo .

• How can I find Ayan Dasgupta on LinkedIn?  

  You can view Ayan Dasgupta’s
  LinkedIn profile at LinkedIn URL.

• What are Ayan Dasgupta’s work email addresses?  

  Ayan Dasgupta’s work email addresses are
  [email protected] .

• What company does Ayan Dasgupta work for?  

  Ayan Dasgupta works at
  Kyndryl