be****@ch****.gsi & No phone number available.

Ben Whitfield-Heap

I am a Senior Product Manager with over 10 years of experience in project and product management, I... | Spilsby, Spilsby, United Kingdom

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Ben Whitfield-Heap’s Emails be****@ch****.gsi

Ben Whitfield-Heap’s Phone Numbers No phone number available.

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Ben Whitfield-Heap’s Location Spilsby, Spilsby, United Kingdom

Ben Whitfield-Heap’s Expertise I am a Senior Product Manager with over 10 years of experience in project and product management, I specialise in agile, user centered design and data driven delivery. I am passionate about 'tech for good' and have a proven track record of delivering transformative solutions across the public, private, and charity sectors. Previously, I led the FutureNHS platform growth strategy at NHS England, increasing monthly active users from 8,000 to over 50,000 within 3 years. I implemented a customer service desk with Zendesk, achieving an average first reply time of 15 minutes and a satisfaction score of 90%. I also launched operational insights and metrics reporting with Google Analytics, Tag Manager, and Data Studio while leading an agile scrum product and support team. I hold certifications in Scrum Product Owner, ITIL, MSP, AgilePM, and PRINCE2. My goal is to expand my impact by leading the development and delivery of innovative products in the 'tech for good' space.

Ben Whitfield-Heap’s Current Industry Methods

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Work Experience

Methods

Senior Product Manager

Wed May 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Dxw

Senior Product Manager

Wed Feb 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed May 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

Nhs England

Product Manager

Fri Mar 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Feb 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)

Nhs England

Senior Project Manger

Sat Oct 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Feb 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)

Attercopia

Senior Project Manager (Contract)

Sat Aug 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Sep 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)

Cds

Digital Project Manager

Sat Mar 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Aug 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)

Capita Customer Management

Project Manager

Sat Jun 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Mar 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)

Camino De Santiago

Career Break

Mon Apr 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed May 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)

Stepchange Debt Charity

Systems Project Manager

Thu Sep 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Mar 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)

Wm Morrison Supermarkets

Project Analyst

Tue Mar 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Sep 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)

Child Maintenance And Enforcement Commission

Junior Project Manager

Wed Jul 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Mar 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)

Skills

Languages

Ben Whitfield-Heap Email Addresses

be****@ch****.gsi Work Email

be****@ch****.gsi Personal Email

be****@en****.nhs Personal Email

FAQ About Ben Whitfield-Heap

Ben Whitfield-Heap is located at
Spilsby, Spilsby, United Kingdom

Ben Whitfield-Heap is a
I am a Senior Product Manager with over 10 years of experience in project and product management, I specialise in agile, user centered design and data driven delivery. I am passionate about 'tech for good' and have a proven track record of delivering transformative solutions across the public, private, and charity sectors. Previously, I led the FutureNHS platform growth strategy at NHS England, increasing monthly active users from 8,000 to over 50,000 within 3 years. I implemented a customer service desk with Zendesk, achieving an average first reply time of 15 minutes and a satisfaction score of 90%. I also launched operational insights and metrics reporting with Google Analytics, Tag Manager, and Data Studio while leading an agile scrum product and support team. I hold certifications in Scrum Product Owner, ITIL, MSP, AgilePM, and PRINCE2. My goal is to expand my impact by leading the development and delivery of innovative products in the 'tech for good' space. Methods

Ben Whitfield-Heap currently works in the
Methods

Ben Whitfield-Heap specializes in
I am a Senior Product Manager with over 10 years of experience in project and product management, I specialise in agile, user centered design and data driven delivery. I am passionate about 'tech for good' and have a proven track record of delivering transformative solutions across the public, private, and charity sectors. Previously, I led the FutureNHS platform growth strategy at NHS England, increasing monthly active users from 8,000 to over 50,000 within 3 years. I implemented a customer service desk with Zendesk, achieving an average first reply time of 15 minutes and a satisfaction score of 90%. I also launched operational insights and metrics reporting with Google Analytics, Tag Manager, and Data Studio while leading an agile scrum product and support team. I hold certifications in Scrum Product Owner, ITIL, MSP, AgilePM, and PRINCE2. My goal is to expand my impact by leading the development and delivery of innovative products in the 'tech for good' space.

Ben Whitfield-Heap speaks the following languages:
No languages available.

Ben Whitfield-Heap has prior experience in the following industries:
Dxw , Nhs England , Nhs England , Attercopia , Cds , Capita Customer Management , Camino De Santiago , Stepchange Debt Charity , Wm Morrison Supermarkets , Child Maintenance And Enforcement Commission

Ben Whitfield-Heap has the following professional experience:
Methods , Dxw , Nhs England , Nhs England , Attercopia , Cds , Capita Customer Management , Camino De Santiago , Stepchange Debt Charity , Wm Morrison Supermarkets , Child Maintenance And Enforcement Commission .