Benjamin Wong
Customer-focused Team Leader with 9 years of experience in leading high-performance contact centre teams. Proven success in optimizing... | WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Benjamin Wong’s Emails be****@am****.com
Benjamin Wong’s Phone Numbers No phone number available.
Social Media
Benjamin Wong’s Location WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Benjamin Wong’s Expertise Customer-focused Team Leader with 9 years of experience in leading high-performance contact centre teams. Proven success in optimizing operational processes, reducing customer wait times by 20%, and achieving a 15% increase in customer satisfaction scores. Skilled in enhancing SOPs and OMs that enhance agent performance and elevate service quality. Adept at leveraging technology to improve efficiency and streamline customer interactions. Seeking to bring leadership and customer-centric expertise to a dynamic organization.
Benjamin Wong’s Current Industry Plaza Premium
Benjamin
Wong’s Prior Industry
Best Western Premier Dua Sentral
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Ruemz Hotel
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The Continent Hotel
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Compass Hospitality
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Citrus Hotels
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American Express
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Shinetown Telecom
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Tdcx
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Beyondsoft
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Plaza Premium
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Work Experience
Plaza Premium
Team Lead, Global Contact Centre
Sat Jul 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Beyondsoft
Player Support Lead
Sun May 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Apr 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Tdcx
Acting team leader
Mon Nov 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun May 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Tdcx
Subject Matter Expert
Sun Aug 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun May 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Shinetown Telecom
Customer Service Team Lead
Tue Jan 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Aug 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Shinetown Telecom
Customer Service Executive (Cantonese Speaker)
Wed Aug 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Dec 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
American Express
Senior Hong Kong Corporate Customer Care Professional
Sun Jan 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
American Express
Hong Kong Corporate Customer Care Professional
Wed Jul 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Citrus Hotels
Internship Trainee
Wed Apr 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Apr 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
The Continent Hotel
Internship Trainee
Thu Jan 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Apr 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Compass Hospitality
Internship Trainee
Thu Jan 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Apr 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Ruemz Hotel
Internship
Wed Jan 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Mar 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Best Western Premier Dua Sentral
Management Trainee Student
Sat Jun 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Dec 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Benjamin Wong Email Addresses
FAQ About Benjamin Wong
-
Benjamin Wong is located at
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia -
Benjamin Wong is a
Customer-focused Team Leader with 9 years of experience in leading high-performance contact centre teams. Proven success in optimizing operational processes, reducing customer wait times by 20%, and achieving a 15% increase in customer satisfaction scores. Skilled in enhancing SOPs and OMs that enhance agent performance and elevate service quality. Adept at leveraging technology to improve efficiency and streamline customer interactions. Seeking to bring leadership and customer-centric expertise to a dynamic organization. Plaza Premium -
Benjamin Wong currently works in the
Plaza Premium -
Benjamin Wong specializes in
Customer-focused Team Leader with 9 years of experience in leading high-performance contact centre teams. Proven success in optimizing operational processes, reducing customer wait times by 20%, and achieving a 15% increase in customer satisfaction scores. Skilled in enhancing SOPs and OMs that enhance agent performance and elevate service quality. Adept at leveraging technology to improve efficiency and streamline customer interactions. Seeking to bring leadership and customer-centric expertise to a dynamic organization. -
Benjamin Wong speaks the following languages:
No languages available. -
Benjamin Wong has prior experience in the following industries:
Beyondsoft , Tdcx , Tdcx , Shinetown Telecom , Shinetown Telecom , American Express , American Express , Citrus Hotels , The Continent Hotel , Compass Hospitality , Ruemz Hotel , Best Western Premier Dua Sentral -
Benjamin Wong has the following professional experience:
Plaza Premium , Beyondsoft , Tdcx , Tdcx , Shinetown Telecom , Shinetown Telecom , American Express , American Express , Citrus Hotels , The Continent Hotel , Compass Hospitality , Ruemz Hotel , Best Western Premier Dua Sentral . -
You can view Benjamin Wong’s
LinkedIn profile at LinkedIn URL. -
Benjamin Wong’s work email addresses are
[email protected] . -
Benjamin Wong works at
Plaza Premium
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