Berenice Fernández
As a customer service expert, I excel in resolving complex issues, providing personalized solutions, and fostering customer loyalty.... | Chicago, Illinois, United States
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Berenice Fernández’s Emails be****@mi****.com
Berenice Fernández’s Phone Numbers No phone number available.
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Berenice Fernández’s Location Chicago, Illinois, United States
Berenice Fernández’s Expertise As a customer service expert, I excel in resolving complex issues, providing personalized solutions, and fostering customer loyalty. My extensive background working in multicultural environments, enables me to effectively communicate with international clients and partners. My track of success in managing challenging global customers & projects speaks to my ability to lead, prioritize responsibilities, keen attention to detail & a results-oriented mindset. In +15 years, I have served diverse MARKET SEGMENTS: Retail, Distributors, Large Format Stores, Supermarkets, NGOs, and Government, in INDUSTRIES such as: Construction, Luxury/Textiles, Graphic Arts, Packaging and currently Plastics (Automotive, Personal Care, Medical), for Clients & with work teams in DIFFERENT COUNTRIES: USA, Canada, India, China, Japan, Germany, Italy, Portugal, Czech Republic & LATAM; polishing my SKILLS of: Leadership, Worldwide projects management & Customer Service Management. I am updating my knowledge in the fields of Customer Experience and Consultative Sales. My MAIN ACHIEVEMENTS so far, are: Implementing a new Customer Service Model based in ISO 9001-14001 with linked KPIs among areas to guarantee Customer´s Satisfaction; Professionalizing the Staff under my charge, Developing a B2B Portal along with the IT department in Mexico & Colombia and Leading Worldwide Projects with Multicultural and International Work Teams; as well as handling Global/International Key Accounts. I possess an ADVANCED LEVEL OF ENGLISH and Intermediate Italian. I am an initiative-taking person who enjoys continuous development.
Berenice Fernández’s Current Industry Milacron
Berenice
Fernández’s Prior Industry
Milacron
|
Paxar
|
Ermenegildo Zegna
|
Mexalit Industrial
|
Albea
|
Coffee And Fresh Lunch
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Work Experience
Milacron
INTERNATIONAL ACCOUNTS SPECIALIST; reporting to the Aftermarket Direction in the USA.
Wed May 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Milacron
LATAM´S ACCOUNTS COORDINATOR; reporting to LATAM´s Serv Mngr & to the Mold Masters Serv Mngr for NA
Thu Sep 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Coffee And Fresh Lunch
ADMINISTRATIVE MANAGER, reporting to the General Manager
Wed Aug 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Mar 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Albea
CUSTOMER SERVICE, reporting to Customer Service Management.
Thu Dec 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Mar 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Mexalit Industrial
CUSTOMER SERVICE COORDINATOR; reporting to the LATAM´s Commercial Director of Elementia Group
Thu Apr 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun May 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Ermenegildo Zegna
CUSTOMER SERVICE COORDINATOR; reporting to the LATAM´s & USA Commercial Director
Thu May 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Sep 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Paxar
CSR FOR INTERNATIONAL ACCOUNTS; reporting to LATAM´s Customer Service Manager.
Tue Aug 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Feb 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Milacron
International Accounts SPECIALIST, reporting to the Aftermarket Direction
— PresentSkills
Languages
Berenice Fernández Email Addresses
FAQ About Berenice Fernández
-
Berenice Fernández is located at
Chicago, Illinois, United States -
Berenice Fernández is a
As a customer service expert, I excel in resolving complex issues, providing personalized solutions, and fostering customer loyalty. My extensive background working in multicultural environments, enables me to effectively communicate with international clients and partners. My track of success in managing challenging global customers & projects speaks to my ability to lead, prioritize responsibilities, keen attention to detail & a results-oriented mindset. In +15 years, I have served diverse MARKET SEGMENTS: Retail, Distributors, Large Format Stores, Supermarkets, NGOs, and Government, in INDUSTRIES such as: Construction, Luxury/Textiles, Graphic Arts, Packaging and currently Plastics (Automotive, Personal Care, Medical), for Clients & with work teams in DIFFERENT COUNTRIES: USA, Canada, India, China, Japan, Germany, Italy, Portugal, Czech Republic & LATAM; polishing my SKILLS of: Leadership, Worldwide projects management & Customer Service Management. I am updating my knowledge in the fields of Customer Experience and Consultative Sales. My MAIN ACHIEVEMENTS so far, are: Implementing a new Customer Service Model based in ISO 9001-14001 with linked KPIs among areas to guarantee Customer´s Satisfaction; Professionalizing the Staff under my charge, Developing a B2B Portal along with the IT department in Mexico & Colombia and Leading Worldwide Projects with Multicultural and International Work Teams; as well as handling Global/International Key Accounts. I possess an ADVANCED LEVEL OF ENGLISH and Intermediate Italian. I am an initiative-taking person who enjoys continuous development. Milacron -
Berenice Fernández currently works in the
Milacron -
Berenice Fernández specializes in
As a customer service expert, I excel in resolving complex issues, providing personalized solutions, and fostering customer loyalty. My extensive background working in multicultural environments, enables me to effectively communicate with international clients and partners. My track of success in managing challenging global customers & projects speaks to my ability to lead, prioritize responsibilities, keen attention to detail & a results-oriented mindset. In +15 years, I have served diverse MARKET SEGMENTS: Retail, Distributors, Large Format Stores, Supermarkets, NGOs, and Government, in INDUSTRIES such as: Construction, Luxury/Textiles, Graphic Arts, Packaging and currently Plastics (Automotive, Personal Care, Medical), for Clients & with work teams in DIFFERENT COUNTRIES: USA, Canada, India, China, Japan, Germany, Italy, Portugal, Czech Republic & LATAM; polishing my SKILLS of: Leadership, Worldwide projects management & Customer Service Management. I am updating my knowledge in the fields of Customer Experience and Consultative Sales. My MAIN ACHIEVEMENTS so far, are: Implementing a new Customer Service Model based in ISO 9001-14001 with linked KPIs among areas to guarantee Customer´s Satisfaction; Professionalizing the Staff under my charge, Developing a B2B Portal along with the IT department in Mexico & Colombia and Leading Worldwide Projects with Multicultural and International Work Teams; as well as handling Global/International Key Accounts. I possess an ADVANCED LEVEL OF ENGLISH and Intermediate Italian. I am an initiative-taking person who enjoys continuous development. -
Berenice Fernández speaks the following languages:
No languages available. -
Berenice Fernández has prior experience in the following industries:
Coffee And Fresh Lunch , Albea , Mexalit Industrial , Ermenegildo Zegna , Paxar -
Berenice Fernández has the following professional experience:
Milacron , Milacron , Coffee And Fresh Lunch , Albea , Mexalit Industrial , Ermenegildo Zegna , Paxar , Milacron . -
You can view Berenice Fernández’s
LinkedIn profile at LinkedIn URL. -
Berenice Fernández’s work email addresses are
[email protected] . -
Berenice Fernández works at
Milacron
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