
Bob Poucel
•Extensive experience in Professional Services, Customer Support Management in high pressure environments including Cyber Security, Healthcare, Live Broadcast,... | 6 Shirley Street, Pepperell, United States
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Bob Poucel’s Emails bp****@im****.com
Bob Poucel’s Phone Numbers 1617393****
Social Media
Bob Poucel’s Location 6 Shirley Street, Pepperell, United States
Bob Poucel’s Expertise •Extensive experience in Professional Services, Customer Support Management in high pressure environments including Cyber Security, Healthcare, Live Broadcast, Defense and Video industries •Skillfully built high performing teams focused on business objectives able to share knowledge for enhanced skill building •Successful track record managing remote teams keeping employees engaged and productive •Led partnership program development and relationship development efforts •Strategic leadership provided integrating new Customer Forum Support model into support offerings •Consistently drove improvements in support department customer satisfaction levels
Bob Poucel’s Current Industry Mimecast
Bob
Poucel’s Prior Industry
Avid Technology
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The Mitre
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Ibm Rational Software
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Broadcast Pix
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Imprivata
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Mimecast
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Work Experience

Mimecast
Professional Services Manager
Mon Jul 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Imprivata
Manager, US Technical Support Center
Wed Aug 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Nov 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Broadcast Pix
Manager
Wed Jul 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Aug 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Ibm Rational Software
Technical Support Manager
Tue Aug 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jun 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
The Mitre
Support Manager
Thu Jul 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Aug 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)
Avid Technology
Support Manager
Sat Jan 01 1994 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time)