Brandon Collen

FAQ About Brandon Collen

• What is Brandon Collen's address?

  Brandon Collen is located at
  United States

• What is Brandon Collen's job title?

  Brandon Collen is a
  Technical Support Analyst Managing Technical Support projects and portfolio. Administration of end user devices & infrastructure deployment. Development of processes, procedures and knowledge articles for Technical Analysts. Support for Global Executive Council. Additional roles held during tenure included: Project Manager. u2022 Deliver L2/L3 technical support, maintain and transformed a network of infrastructure and end user devices, in large scale manufacturing & office environments. u2022 Developed professional customer relationships with operations & corporate customers as a micro business relationship manager. u2022 Established rapport & provided support for Global Executive Council, Board of Directors, and administration. This role includes single point of contact for all IT Services such as complex Skype for Business video conferencing, remote location support, iPhones/iPads/laptops, and executive specific applications. u2022 Manage Technical Support portfolio and projects such as Global Ricoh Printer Deployment, Infrastructure Deployment for SAP, Network Hardware Refresh, Server Refresh, PC Refresh, and Kronos Clock Deployment u2022 Develop and provided training on technical process, procedures, Service Now workflows, and administrative documentation for the Technical Support team. u2022 Provide 24/7 on call support & command center management u2022 Build relations with vendors such as Dell, Lenovo, Miles Data, AT&T and Ricoh. Delivered first level support for a diverse community of end users and devices within a team which received over 500 service incidents & requests daily. u2022 Achieved a high level of customer satisfaction by resolving 80% incidents with first call resolution. u2022 Executed critical incident management by identifying impact, priority, scope, and escalating business function and production impacting incidents in a 24/7 manufacturing environment. u2022 Provided the Service Center with knowledge-based articles. These articles decreased tribal knowledge silos, reduced average ticket resolution time, and streamlined employee onboarding.Accountable for web development, customer training, search engine marketing, end user device support, and intern onboarding. u2022 Converting business requirements into technical specifications. Developing, launching, and training of websites using WordPress, Joomla, and Shopify CMS. u2022 Analyzing, validating and finalizing requirements for websites and database applications which includes end user training and system maintenance. u2022 Coached customers in creating search engine friendly content, and provided analysis and reporting on website performance through tools such as Google Analytics. u2022 Interview and train new interns within the Business Advancement Program to pursue a high team based environment to combat high turnover expectations.Provided phone and walk up end user device support for a university of over 10,000 students, faculty, and staff. u2022 Troubleshoot, and resolve complications for a diverse platform environment. Support for over 50 applications, and cloud based educational systems. Many entities include but are not limited to Windows, Mac, Linux, IOS, Piriform tools, Kaspersky, and a variety of hardware testing utilities. u2022 Analyzed and troubleshoot devices such as laptops, desktops, mobile devices, printers, and networking equipment on a regional WIMAX network. Maintain and inventory all help desk equipment. u2022 Record work orders and solutions in a Wikipedia database to develop a knowledge ecosystem where end users can find additional support. Bemis

• What industry does Brandon Collen currently work in?

  Brandon Collen currently works in the
  Bemis

• What is Brandon Collen's area of expertise?

  Brandon Collen specializes in
  Technical Support Analyst Managing Technical Support projects and portfolio. Administration of end user devices & infrastructure deployment. Development of processes, procedures and knowledge articles for Technical Analysts. Support for Global Executive Council. Additional roles held during tenure included: Project Manager. u2022 Deliver L2/L3 technical support, maintain and transformed a network of infrastructure and end user devices, in large scale manufacturing & office environments. u2022 Developed professional customer relationships with operations & corporate customers as a micro business relationship manager. u2022 Established rapport & provided support for Global Executive Council, Board of Directors, and administration. This role includes single point of contact for all IT Services such as complex Skype for Business video conferencing, remote location support, iPhones/iPads/laptops, and executive specific applications. u2022 Manage Technical Support portfolio and projects such as Global Ricoh Printer Deployment, Infrastructure Deployment for SAP, Network Hardware Refresh, Server Refresh, PC Refresh, and Kronos Clock Deployment u2022 Develop and provided training on technical process, procedures, Service Now workflows, and administrative documentation for the Technical Support team. u2022 Provide 24/7 on call support & command center management u2022 Build relations with vendors such as Dell, Lenovo, Miles Data, AT&T and Ricoh. Delivered first level support for a diverse community of end users and devices within a team which received over 500 service incidents & requests daily. u2022 Achieved a high level of customer satisfaction by resolving 80% incidents with first call resolution. u2022 Executed critical incident management by identifying impact, priority, scope, and escalating business function and production impacting incidents in a 24/7 manufacturing environment. u2022 Provided the Service Center with knowledge-based articles. These articles decreased tribal knowledge silos, reduced average ticket resolution time, and streamlined employee onboarding.Accountable for web development, customer training, search engine marketing, end user device support, and intern onboarding. u2022 Converting business requirements into technical specifications. Developing, launching, and training of websites using WordPress, Joomla, and Shopify CMS. u2022 Analyzing, validating and finalizing requirements for websites and database applications which includes end user training and system maintenance. u2022 Coached customers in creating search engine friendly content, and provided analysis and reporting on website performance through tools such as Google Analytics. u2022 Interview and train new interns within the Business Advancement Program to pursue a high team based environment to combat high turnover expectations.Provided phone and walk up end user device support for a university of over 10,000 students, faculty, and staff. u2022 Troubleshoot, and resolve complications for a diverse platform environment. Support for over 50 applications, and cloud based educational systems. Many entities include but are not limited to Windows, Mac, Linux, IOS, Piriform tools, Kaspersky, and a variety of hardware testing utilities. u2022 Analyzed and troubleshoot devices such as laptops, desktops, mobile devices, printers, and networking equipment on a regional WIMAX network. Maintain and inventory all help desk equipment. u2022 Record work orders and solutions in a Wikipedia database to develop a knowledge ecosystem where end users can find additional support.

• Which languages does Brandon Collen speak? 

  Brandon Collen speaks the following languages:
  No languages available.

• Which industries has Brandon Collen previously worked in?   

  Brandon Collen has prior experience in the following industries:
  Bemis , Bemis , Teksystems , Northern Initiatives , Northern Michigan University

• What is Brandon Collen’s work experience?  

  Brandon Collen has the following professional experience:
  Bemis , Amcor , Bemis , Teksystems , Northern Initiatives , Northern Michigan University .

• How can I find Brandon Collen on LinkedIn?  

  You can view Brandon Collen’s
  LinkedIn profile at LinkedIn URL.

• What are Brandon Collen’s work email addresses?  

  Brandon Collen’s work email addresses are
  [email protected] .

• What company does Brandon Collen work for?  

  Brandon Collen works at
  Bemis