Brett Filetti
Delivery leader with over 15 years experience in both the IT and Business Processing outsourcing industry. Expertise in... | Adelaide, Adelaide, Australia
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Brett Filetti’s Emails br****@hp****.com
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Brett Filetti’s Location Adelaide, Adelaide, Australia
Brett Filetti’s Expertise Delivery leader with over 15 years experience in both the IT and Business Processing outsourcing industry. Expertise in project management, operations and business improvement management as well as the management of client relationships, strategies and vendors. Extensive experience in the management of a diverse range of people and cultures and large operational and business improvement project teams. OPERATIONS MANAGEMENT - Solid operational experience, having managed a 2,500 seat multi-site Contact Centre operation with budget accountability in excess of 120m p.a. - Extensive regional knowledge having managed operations in Australia, New Zealand, Philippines, China and India - Significant management experience of all aspects of operations including people leadership budget control, outsourcing, vendor management, change management, business continuity and disaster recovery planning - Proven success of balancing operational efficiencies and business growth with client satisfaction, ensuring stable and secure environments - Reputation for implementation of change and improvements to enhance operational performance and reduce errors and costs. PROGRAMME / PROJECT MANAGMENT - Extensive implementation management experience, having managed; the implementation of Product Regulation and Responsible Lending compliance obligations for all Equity Margin Lending products for a major Australian Bank - the delivery of a number of back-office workforce optimisation and business improvement initiatives within five (5) business units and 3,000 FTE for a major Australian Bank. The scope of the initiates included Site Consolidation, Outsourcing, Back-office Workflow / Workforce Management and Paper Digitisation. - the migration of 1,850 Contact Centre seats offshore for a major Australia Telecommunications company PEOPLE MANAGEMENT & LEADERSHIP - History of recruiting, developing and leading high-performing, multinational operations and project teams
Brett Filetti’s Current Industry Hewlett Packard
Brett
Filetti’s Prior Industry
Unisys
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Telstra
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Cba
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Hp
|
Hewlett Packard
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Work Experience
Hewlett Packard
Head of ITO Project Services (oneBuild) - South Pacific
Sun Feb 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Hewlett Packard
Head of Production Operations - Australia
Fri Nov 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Feb 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Hp
Head of Contact Centre Transformation (Asia Pacific & Japan)
Sun May 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Nov 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Cba
Program Manager
Sat May 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun May 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Telstra
General Manager, Contact Centres
Sun Mar 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun May 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Unisys
Regional Transformation Manager, ITO (Asia Pacfic Japan)
Thu Mar 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Mar 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Brett Filetti Email Addresses
FAQ About Brett Filetti
-
Brett Filetti is located at
Adelaide, Adelaide, Australia -
Brett Filetti is a
Delivery leader with over 15 years experience in both the IT and Business Processing outsourcing industry. Expertise in project management, operations and business improvement management as well as the management of client relationships, strategies and vendors. Extensive experience in the management of a diverse range of people and cultures and large operational and business improvement project teams. OPERATIONS MANAGEMENT - Solid operational experience, having managed a 2,500 seat multi-site Contact Centre operation with budget accountability in excess of 120m p.a. - Extensive regional knowledge having managed operations in Australia, New Zealand, Philippines, China and India - Significant management experience of all aspects of operations including people leadership budget control, outsourcing, vendor management, change management, business continuity and disaster recovery planning - Proven success of balancing operational efficiencies and business growth with client satisfaction, ensuring stable and secure environments - Reputation for implementation of change and improvements to enhance operational performance and reduce errors and costs. PROGRAMME / PROJECT MANAGMENT - Extensive implementation management experience, having managed; the implementation of Product Regulation and Responsible Lending compliance obligations for all Equity Margin Lending products for a major Australian Bank - the delivery of a number of back-office workforce optimisation and business improvement initiatives within five (5) business units and 3,000 FTE for a major Australian Bank. The scope of the initiates included Site Consolidation, Outsourcing, Back-office Workflow / Workforce Management and Paper Digitisation. - the migration of 1,850 Contact Centre seats offshore for a major Australia Telecommunications company PEOPLE MANAGEMENT & LEADERSHIP - History of recruiting, developing and leading high-performing, multinational operations and project teams Hewlett Packard -
Brett Filetti currently works in the
Hewlett Packard -
Brett Filetti specializes in
Delivery leader with over 15 years experience in both the IT and Business Processing outsourcing industry. Expertise in project management, operations and business improvement management as well as the management of client relationships, strategies and vendors. Extensive experience in the management of a diverse range of people and cultures and large operational and business improvement project teams. OPERATIONS MANAGEMENT - Solid operational experience, having managed a 2,500 seat multi-site Contact Centre operation with budget accountability in excess of 120m p.a. - Extensive regional knowledge having managed operations in Australia, New Zealand, Philippines, China and India - Significant management experience of all aspects of operations including people leadership budget control, outsourcing, vendor management, change management, business continuity and disaster recovery planning - Proven success of balancing operational efficiencies and business growth with client satisfaction, ensuring stable and secure environments - Reputation for implementation of change and improvements to enhance operational performance and reduce errors and costs. PROGRAMME / PROJECT MANAGMENT - Extensive implementation management experience, having managed; the implementation of Product Regulation and Responsible Lending compliance obligations for all Equity Margin Lending products for a major Australian Bank - the delivery of a number of back-office workforce optimisation and business improvement initiatives within five (5) business units and 3,000 FTE for a major Australian Bank. The scope of the initiates included Site Consolidation, Outsourcing, Back-office Workflow / Workforce Management and Paper Digitisation. - the migration of 1,850 Contact Centre seats offshore for a major Australia Telecommunications company PEOPLE MANAGEMENT & LEADERSHIP - History of recruiting, developing and leading high-performing, multinational operations and project teams -
Brett Filetti speaks the following languages:
No languages available. -
Brett Filetti has prior experience in the following industries:
Hewlett Packard , Hp , Cba , Telstra , Unisys -
Brett Filetti has the following professional experience:
Hewlett Packard , Hewlett Packard , Hp , Cba , Telstra , Unisys . -
You can view Brett Filetti’s
LinkedIn profile at LinkedIn URL. -
Brett Filetti’s work email addresses are
[email protected] . -
Brett Filetti works at
Hewlett Packard
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