
Brian Boyd
• Installing and troubleshooting HP Printers and all company copiers • Imaged and configured all new and existing... | Houston, Houston, United States
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Brian Boyd’s Location Houston, Houston, United States
Brian Boyd’s Expertise • Installing and troubleshooting HP Printers and all company copiers • Imaged and configured all new and existing user workstations and laptops. • Solved hardware and software problems for desktop and laptop users. • Supported Microsoft Office 2003, 2007 and 2010. • Supporting Windows XP operating system and Windows 7. • Supporting Windows 2000 operating system. • Imaged workstation’s using Symantec Ghost. • Upgraded memory and Hard drives on Laptops and desktops. • Organized cables on switches and blades in the data closets. • Used Active Directory to reset passwords and change groups for users. Installing and troubleshooting HP Printers and all company copiers Imaged and configured all new and existing user workstations and laptops. Solved hardware and software problems for desktop and laptop users. Supported Microsoft Office 2003 and 2007. Supporting Windows XP operating system. Supporting Windows 2000 operating system. Upgraded memory and Hard drives on desktops. Assisted with the Deployment of new workstations and monitors. Used Active Directory to reset user passwords. Installing and troubleshooting HP Printers and all company copiers Imaged and configured all new and existing user workstations and laptops. Solved hardware and software problems for desktop and laptop users. Supported Microsoft Office 2003 and 2007. Supporting Windows XP operating system. Supporting Windows 2000 operating system. Imaged workstation’s using Symantec Ghost. Upgraded memory and Hard drives on Laptops and desktops. Organized cables on switches and blades in the data closets. Used Active Directory to reset passwords and change groups for users. Installing and troubleshooting HP printers and all company copiers. Installed Printers and Copiers on the Print server. Solved hardware and software problems for desktop and laptop users. Supported Microsoft Office 2003 and 2007. Supporting Windows XP operating system. Imaged and configured all new user workstations and laptops. Provided a new user orientation for all new hired employees Supported Cisco systems IP desktop phones. Imaged workstation’s using Symantec Ghost. Administrating Group Policies in Active Directory. Unlocking user accounts and resetting passwords in Active Directory. Audio Visual setup for all conference rooms on site. Monitoring Systems during business hours for Network and System Engineers Tracking all I.T. equipment on Inventory. Provided support for Treo cell phones. Tracked helpdesk tickets using Helpstar Ticket system. Provided support to users using Citrix WYSE terminals.Installing and troubleshooting HP printers, plotters and all company copiers. Solved hardware and software problems for desktop and laptop users. Supported Microsoft Office 2003 and 2007. Supporting Windows XP operating system Provided helpdesk support to users at three construction projects in Las Vegas. Caesars tower, Echelon, and the M resort. Imaged workstation’s using Symantec Ghost. Building Images for all Dell workstations the company used, and updated older images Imaged and configured all new user workstations and laptops. Provided a new user orientation for all new hired employees Deployed and supported AutoCAD 2006 Replaced older outdated workstations Supported Cisco systems IP desktop phones. Tested and supported badge system at the security gate at the construction project M Resort. Tracked helpdesk tickets using BOSS Ticket system.Installing and troubleshooting HP printers. Solved hardware problems for desktop and laptop users. Creating and administrating Group Policies in Active Directory. Installing, implementing and administering Windows Terminal Services. Supporting Win2K and Win XP operating systems. Implementing and administrating Verities backup software for enterprise backup solution. Installing, deploying and administrating Symantec Corporate edition policy Antiviral Server and Clients. Administrating and implementing Windows 2000 Domain Controllers and Member Servers. Installing and configuring DHCP, WINS and Print Services. Deploying and administrating Windows 2000 Professional and Windows XP for desktops and laptops. Provided user training of MS Office 97,2000, 2002, and 2003. Installing, configuring, and troubleshooting Hubs and Switches. Supported Nortel Call Pilot (Voicemail) Supported PC Anywhere. Fault Tolerance with Redundant Array of Inexpensive disks (RAID) levels 1 and 5. Installing, configuring, and troubleshooting Citrix Metaframe 1.8. Installing, configuring, and troubleshooting of an Active Directory Infrastructure, DNS, WINS, DCHP, NAT, ICS, VPN, and RAS. Installing, configuring, and troubleshooting Terminal Server. Provided 24/7 Support for Call Center with a 99% uptime. Also provided I.T. Supported for Dallas, TX office. Installing and troubleshooting HP printers. Solved hardware problems for desktop and laptop users. Creating and administrating Group Policies in Active Directory. Installing, implementing and administering Windows Terminal Services. Supporting SUN Solaris,, Win2K, NT and Win 9X operating systems. Implementing and administrating Verities backup software for enterprise backup solution. Installing, deploying and administrating McAfee policy Antiviral Server and Clients. Creating new accounts, administrating and training new employees on Las Vegas Sun systems. Administrating and implementing Windows 2000 Domain Controllers and Member Servers. Installing and configuring DHCP, WINS and Print Services. Deploying and administrating Windows 2000 Professional and Windows XP for desktops and laptops. Provided user training of MS Office 97,2000, 2002, and 2003. Administration of MS SQL Server 2000. Installing, configuring, and troubleshooting Hubs and Switches.
Brian Boyd’s Current Industry Buckeye Partners
Brian
Boyd’s Prior Industry
Las Vegas Sun / Vegas.com
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Healthextras
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Marnell Corrao Associates
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Nevada Cancer Institute
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Baker Hughes thru Kelly I.T. Contract
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Harris County Sheriffs Office Contract position thru A1 Personnel
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Baker Hughes
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Buckeye Partners
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Work Experience

Buckeye Partners
Service Desk Analyst
Thu Nov 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Baker Hughes
Desktop support Tech
Mon Aug 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Apr 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Harris County Sheriffs Office Contract position thru A1 Personnel
Help Desk Technician
Sat Aug 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Feb 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Baker Hughes thru Kelly I.T. Contract
Desktop Support Technician
Sun Feb 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jun 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Nevada Cancer Institute
Helpdesk Technician
Sun Jun 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Aug 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Marnell Corrao Associates
Desktop Support Specialist
Mon Oct 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jun 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Healthextras
Technical Support Analyst
Fri Oct 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Mar 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)
Las Vegas Sun / Vegas.com
System Administrator
Tue Apr 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Oct 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time)