Brian Netzer

FAQ About Brian Netzer

• What is Brian Netzer's address?

  Brian Netzer is located at
  1003 Maplewood Avenue Southwest, Isanti, United States

• What is Brian Netzer's job title?

  Brian Netzer is a
  Customer Service Manager who led a team of 21 professional customer service representatives. Managed team expectations to ensure an outstanding customer experience with a focus on retention. Inspired and encouraged education, goal planning, and career development of team members. Mitigated risk and fulfilled strict deadlines by designing and optimizing compliance driven procedures. Collaborated with diverse groups of people and all levels of management. PROFESSIONAL EXPERIENCE Insurance Service Manager Wells Fargo Insurance, Minneapolis, MN, 2015–Present • Achieved an inclusive environment by integrating team meetings utilizing video conferencing between Minnesota and Arizona; successfully bridging the sites and creating a team culture. • Developed and implemented risk mitigation tools that give clear direction and expectations to team members; satisfying the needs of both the business and the customer. • Optimized job aids and processes while working with compliance to make our service representatives’ job expectations were clear and easy to follow. • Managed a successful team of 21 insurance call center professionals through effective coaching to ensure excellent customer experiences and increased policy retention. SKILLS Management Professional Coaching & Development Risk Mitigation Customer Retention Customer Service Process Improvement Program Implementation Training HIGHLIGHTS Collaborated with another service manager utilizing service reps to create “Peer Call Development”. By listening to recorded calls service reps were encouraged to give both positive and constructive feedback. This proved successful as best practices were soon shared and utilized through the department. Led a successful Community Support Campaign in 2017. 73% Personal insurance donated to a nonprofit organization. Participated in Our Voice Counsel collaborating and collecting feedback from team members and communicating with senior leadership in part of the Q12 initiative. Aviben

• What industry does Brian Netzer currently work in?

  Brian Netzer currently works in the
  Aviben

• What is Brian Netzer's area of expertise?

  Brian Netzer specializes in
  Customer Service Manager who led a team of 21 professional customer service representatives. Managed team expectations to ensure an outstanding customer experience with a focus on retention. Inspired and encouraged education, goal planning, and career development of team members. Mitigated risk and fulfilled strict deadlines by designing and optimizing compliance driven procedures. Collaborated with diverse groups of people and all levels of management. PROFESSIONAL EXPERIENCE Insurance Service Manager Wells Fargo Insurance, Minneapolis, MN, 2015–Present • Achieved an inclusive environment by integrating team meetings utilizing video conferencing between Minnesota and Arizona; successfully bridging the sites and creating a team culture. • Developed and implemented risk mitigation tools that give clear direction and expectations to team members; satisfying the needs of both the business and the customer. • Optimized job aids and processes while working with compliance to make our service representatives’ job expectations were clear and easy to follow. • Managed a successful team of 21 insurance call center professionals through effective coaching to ensure excellent customer experiences and increased policy retention. SKILLS Management Professional Coaching & Development Risk Mitigation Customer Retention Customer Service Process Improvement Program Implementation Training HIGHLIGHTS Collaborated with another service manager utilizing service reps to create “Peer Call Development”. By listening to recorded calls service reps were encouraged to give both positive and constructive feedback. This proved successful as best practices were soon shared and utilized through the department. Led a successful Community Support Campaign in 2017. 73% Personal insurance donated to a nonprofit organization. Participated in Our Voice Counsel collaborating and collecting feedback from team members and communicating with senior leadership in part of the Q12 initiative.

• Which languages does Brian Netzer speak? 

  Brian Netzer speaks the following languages:
  No languages available.

• Which industries has Brian Netzer previously worked in?   

  Brian Netzer has prior experience in the following industries:
  Educators Benefit Consultants , Wells Fargo Insurance , Wells Fargo Insurance , Wells Fargo Insurance , Insurance Brokers Of Mn Gary Sorenson Agency , Gander Mountain , Insurance Brokers Of Mn David Wichman Agency , American Family Insurance David Wichman Agency

• What is Brian Netzer’s work experience?  

  Brian Netzer has the following professional experience:
  Aviben , Educators Benefit Consultants , Wells Fargo Insurance , Wells Fargo Insurance , Wells Fargo Insurance , Insurance Brokers Of Mn Gary Sorenson Agency , Gander Mountain , Insurance Brokers Of Mn David Wichman Agency , American Family Insurance David Wichman Agency .

• How can I find Brian Netzer on LinkedIn?  

  You can view Brian Netzer’s
  LinkedIn profile at LinkedIn URL.

• What are Brian Netzer’s work email addresses?  

  Brian Netzer’s work email addresses are
  [email protected] .

• What company does Brian Netzer work for?  

  Brian Netzer works at
  Aviben