
Brian Whitham
SENIOR LEADERSHIP PROFILE: 20+ years of experience in workforce management including optimizing staffing, performance of business processes and... | Kansas City, Missouri, United States
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Brian Whitham’s Emails bw****@ty****.com
Brian Whitham’s Phone Numbers No phone number available.
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Brian Whitham’s Location Kansas City, Missouri, United States
Brian Whitham’s Expertise SENIOR LEADERSHIP PROFILE: 20+ years of experience in workforce management including optimizing staffing, performance of business processes and technical systems, and profitability for multi-site, enterprise-scale operations. Organized, results-focused, and dedicated to strengthening the bottom line through continuous improvement of operating efficiencies. Strong analytical, planning, and forecasting skills backed by sound decision making; adept at monitoring data in real-time and adjusting plans and schedules to remain adaptive to changing requirements. Excellent communication skills backed by proven ability to forge positive relationships with teams and customers, promote teamwork, and build consensus on critical issues. Professional Development Rockwell Spectrum (ACD Administration), VAX/VMS, TCS, Continuous Improvement / Total Quality Management (TQM), Improved Business Processes (IBP) Technical Proficiencies Avaya CMS, Essbase, IEX Totalview, Mosaix predictive dialers, MS Office (Access, Excel, Outlook, PowerPoint, Word), Oracle, TCS (Aspect), RTA, Rockwell Galaxy ACD, Rockwell Spectrum ACD, ROLM PBX, Aspect WFM SPECIALTIES Organizational Leadership; Inbound Call Center Operations; Facility Management; Strategic Planning; Resource Management; Budgeting & Cost Control; P&L Accountability / Business & Profit Growth; Process and Performance Optimization; Best Practices & Benchmarking; KPI Monitoring & Reporting; Disaster Recovery & Business Continuity; Crisis Management; Payroll Processes; Technical Support
Brian Whitham’s Current Industry Johnson Controls
Brian
Whitham’s Prior Industry
Johnson Controls
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Work Experience

Johnson Controls
Sr. Manager Workforce Management
Mon May 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time) — Present