
Bálint Trapp
My mission is to put the customer in the center of our focus and deliver services that meet... | Budapest, Budapest, Hungary
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Bálint Trapp’s Emails ba****@ro****.com
Bálint Trapp’s Phone Numbers No phone number available.
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Bálint Trapp’s Location Budapest, Budapest, Hungary
Bálint Trapp’s Expertise My mission is to put the customer in the center of our focus and deliver services that meet and exceed expectations and needs by applying user-centric and data-driven approaches, collaborating with cross-functional teams, and empowering colleagues to perform based on their best skills and capabilities. I am passionate about people and about delivering the maximum value with them. I am doing this by applying concepts of Experience Centricity, Service Design, Service Strategy, Organizational Design and Agile principles. As a Global Service Experience Owner for IT at Roche, I am responsible for ensuring the quality, consistency, and continuous improvement of customer services across the organization. I have over 15 years of experience in leading customer experience operations, service design, and service strategy in various industries, with Agile (SAFe), ITIL and Coaching knowledge
Bálint Trapp’s Current Industry Roche
Bálint
Trapp’s Prior Industry
Getronics
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Tata Consultancy Services
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Sap
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Roche
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Work Experience

Roche
Global Service Experience Owner for IT
Mon Feb 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Roche
Head of Customer Experience Operations (CXO) IT EMEA
Fri Jun 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Feb 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Sap
Project Manager
Sun May 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jun 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Tata Consultancy Services
Regional Service Delivery Manager
Tue Sep 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Apr 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Tata Consultancy Services
Regional Service Delivery Manager
Wed Jan 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Aug 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Tata Consultancy Services
Service Delivery Manager
Thu Jul 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jan 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Getronics
Team Leader
Thu May 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jul 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Getronics
Second Level Support Analyst
Thu Nov 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jun 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Getronics
First Level Support Analyst
Sun Oct 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Nov 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)