
Ccxp Simon
At my core, I am a human-focused designer and builder of business solutions. Read on to learn how... | Colorado Springs, Colorado Springs, United States
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Ccxp Simon’s Emails si****@ge****.com
Ccxp Simon’s Phone Numbers 1877436****
Social Media
Ccxp Simon’s Location Colorado Springs, Colorado Springs, United States
Ccxp Simon’s Expertise At my core, I am a human-focused designer and builder of business solutions. Read on to learn how I get this done. I am a native problem solver and solution designer: ◘ Thanks to fruitful roles in business, strategy and solution consulting, I know that solving business challenges with improvements to people, processes and technology is what I am meant to do. ◘ I thrive when my charter is bringing order to chaos, wherever the chaos sits: At the client site or within my own team. I enjoy gathering and interpreting data and working with numbers: ◘ I started my career sinking deep roots in data analytics and reporting, translating raw information into decision-making for leaders. ◘ I cut my teeth in technical market research methodology, both qualitative and quantitative. I have an appetite for technology innovation: ◘ My career matured in the Voice of Customer platform space, growing my career right along side of the industry. ◘ Today, I strive to ensure that the human experience of employees and customers is baked into industrial solution design, because even in an IoT / M2M world, people still do business with people. I am at home in sales and marketing: ◘ I have leveraged my problem-solving and love of technology as an empathetic and intuitive sales consultant. ◘ I get a rush from coordinating a successful business event where relationships are forged and business challenge solutions brainstormed. I really enjoy writing and data visualization: ◘ I accept the challenge of boiling down volumes material and converting it into quick-takes that make sense to busy leaders. ◘ Quickly organizing thoughts and communicating a message helps when pulling together that quick-turn client presentation or in compiling that research piece for marketing. When not at work, I enjoy endurance athletics, mountain climbing, large dog rescue, organic gardening, plus tending to hearth and nurturing faith. Key Competencies and Skills SaaS solutions customer experience strategy SaaS consulting strategic consulting thought leadership voice of customer customer listening survey design data analytics public speaking customer success data story telling consulting practice design sales consulting solution marketing quantitative qualitative workshop facilitator CX VoC panel moderation consulting strategy solution selling B2B customer journey omnichannel empathy mapping stakeholder strategy Confluence CX metrics design thinking I invite you to explore a selection of my webinars, white papers and article interviews:
Ccxp Simon’s Current Industry Genentech
Ccxp
Simon’s Prior Industry
Calo Research Svc
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Intelliquest
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Frontrange Solutions
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Techfocus Research
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Customersat
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Allegiance
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Confirmit
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Verizon Business
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Crestone Needle Experience Management
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Genentech
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Work Experience

Genentech
Delivery Manager, Voice of Customer
Tue Feb 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Crestone Needle Experience Management
Experience Designer
Sat Jan 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Verizon Business
Business Development Strategist | Manufacturing, Energy & Utility
Sat Aug 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Dec 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Verizon Business
CX Design Partner
Wed May 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Aug 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Confirmit
Senior Director, CX Consulting, Americas
Tue Aug 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed May 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Confirmit
Director, CX Consulting
Mon Oct 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Aug 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Allegiance
Manager Program Design
Fri Jul 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Oct 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Allegiance
Senior Customer Success Manager
Fri Jan 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jul 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Customersat
Research Consultant
Tue Jan 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jan 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Customersat
Senior Project Manager
Mon May 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Techfocus Research
Senior Project Manager
Sat Nov 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon May 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)
Frontrange Solutions
Market Research Analyst
Thu Jun 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Aug 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time)
Intelliquest
Research Associate
Sat May 01 1999 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jun 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time)
Calo Research Svc
Data Processing Manager
Sat Nov 01 1997 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat May 01 1999 00:00:00 GMT+0000 (Coordinated Universal Time)