
Chris Baker
With over 30 years in the insurance sector, 16 of those in New Zealand’s two leading life insurance... | New Zealand
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Chris Baker’s Emails ch****@ni****.co
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Chris Baker’s Location New Zealand
Chris Baker’s Expertise With over 30 years in the insurance sector, 16 of those in New Zealand’s two leading life insurance businesses, Sovereign (now AIA) and Partners Life, I’ve lead both sales operations and agency compliance teams. In both organisations, the key difference my teams have made is to put the organisation on stronger foundations with reduced risk and streamlined processes so the sales team can focus on selling. My working life started in assessing Claims with ACC so I understand insurance processes deeply and with that early customer facing experience, I always keep the customer or advisor at the centre of my decisions. Having gone on to led project teams, call centre, policy servicing, agency teams and most recently sales operations and compliance I now have a full spectrum of operations experience that translates to any direct with client service business or where you’ve got agents selling on your behalf. I enjoy working in teams, building strong relationships, improving process documentation and growing people. I’m strong in identifying opportunities for improvement, planning and organising. I am highly competent in driving efficiencies to achieve organisational goals and targets. I am collaborative and a problem solver with high integrity and commitment. Qualifications: Diploma of Financial Services Diploma in Management Diploma in Business Studies Past Senior Associate of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF) Advanced Life Insurance Certificate - ALIC Certificate in Supervisory Management - Unitec Certificate in Insurance - IINZ Certificate in Account Reconciliation - CBA Certificate in e-learning Risk Management Modules - Triplejump Certificate - completion of the Personal Efficiency Program - PEP Past Member of the New Zealand Institute of Management - MNZIM
Chris Baker’s Current Industry Southern Cross Health Society
Chris
Baker’s Prior Industry
Acc
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Capital Life
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Nzi Life
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Prudential Assurance
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Colonial
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Sovereign
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Triplejump
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Partners Life
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Nib
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Southern Cross Health Society
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Work Experience

Southern Cross Health Society
Sales Support Lead
Fri Sep 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Nib
Quality Assurance Specialist
Sat Jul 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Sep 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Nib
Customer Administration Team Leader (secondment)
Sun May 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jun 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Nib
Quality Assurance Specialist
Sat May 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Apr 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Partners Life
Distribution Support Technical and Quality Assurance Manager
Mon Oct 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Feb 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Partners Life
Sales Operations Manager
Sun May 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Oct 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Triplejump
Sales Support Manager
Tue Jul 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun May 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Sovereign
Distribution Agency Finance Manager, Agency Manager, Operations Policy Servicing Manager
Sat Sep 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jun 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Colonial
Call Centre Manager
Thu Jan 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time)
Prudential Assurance
Call Centre Team Leader
Mon Jan 01 1996 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time)
Nzi Life
Team Leader - Operations
Fri Jan 01 1988 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 1996 00:00:00 GMT+0000 (Coordinated Universal Time)
Capital Life
Customer Service Representative
Thu Jan 01 1987 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jan 01 1988 00:00:00 GMT+0000 (Coordinated Universal Time)
Acc
Claims Clerk / Claims Officer
Tue Jul 01 1980 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Feb 01 1985 00:00:00 GMT+0000 (Coordinated Universal Time)