Christopher Fernandes
A dual major MBA in Marketing/International Business. Six Sigma Black Belt trained professional with over 2 decades of... | Manila, Manila, Philippines
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Christopher Fernandes’s Emails cf****@wn****.com
Christopher Fernandes’s Phone Numbers No phone number available.
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Christopher Fernandes’s Location Manila, Manila, Philippines
Christopher Fernandes’s Expertise A dual major MBA in Marketing/International Business. Six Sigma Black Belt trained professional with over 2 decades of experience in Quality Assurance, Training, Compliance, Risk Management, Customer Experience, Client Management, Organizational Excellence and Business Intelligence. Extensive experience in Healthcare Insurance, Collections, Technical Support, Customer Service, Sales and Telecom verticals. Worked with and managed Local, Vertical and Global teams. Can connect with various cultures and partner across functions to achieve business objectives. Drives performance by motivating, coaching, empowering the direct reports and fosters an environment of continuous improvement within the team. Successfully retains talent and high performers. Deploy mitigation plans to improve KPIs - AHT, CSAT, NPS, FCR and Sales.
Christopher Fernandes’s Current Industry Wns Global Services
Christopher
Fernandes’s Prior Industry
Hsbc
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Efunds
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Hutchsion 3 Global Services
|
Sutherland Global Services
|
Teleperformance
|
Sutherland
|
Wns Global Services
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Work Experience
Wns Global Services
General Manager | Vp - Training & Qa
Sat Aug 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Sep 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Sutherland
Director - Qa And Training
Tue Aug 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Aug 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Teleperformance
Sr. Manager - Quality Assurance
Thu Jul 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jul 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Sutherland Global Services
Quality Manager
Mon Sep 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jul 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Sutherland Global Services
Quality And Training Manager
Wed Aug 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Sep 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Hutchsion 3 Global Services
Asst. Qa Manager
Sat Feb 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Apr 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
Efunds
Customer Service Rep
Wed Nov 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Feb 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time)
Hsbc
Temporary Banking Assistant
Sat Jul 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Sep 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Christopher Fernandes Email Addresses
FAQ About Christopher Fernandes
-
Christopher Fernandes is located at
Manila, Manila, Philippines -
Christopher Fernandes is a
A dual major MBA in Marketing/International Business. Six Sigma Black Belt trained professional with over 2 decades of experience in Quality Assurance, Training, Compliance, Risk Management, Customer Experience, Client Management, Organizational Excellence and Business Intelligence. Extensive experience in Healthcare Insurance, Collections, Technical Support, Customer Service, Sales and Telecom verticals. Worked with and managed Local, Vertical and Global teams. Can connect with various cultures and partner across functions to achieve business objectives. Drives performance by motivating, coaching, empowering the direct reports and fosters an environment of continuous improvement within the team. Successfully retains talent and high performers. Deploy mitigation plans to improve KPIs - AHT, CSAT, NPS, FCR and Sales. Wns Global Services -
Christopher Fernandes currently works in the
Wns Global Services -
Christopher Fernandes specializes in
A dual major MBA in Marketing/International Business. Six Sigma Black Belt trained professional with over 2 decades of experience in Quality Assurance, Training, Compliance, Risk Management, Customer Experience, Client Management, Organizational Excellence and Business Intelligence. Extensive experience in Healthcare Insurance, Collections, Technical Support, Customer Service, Sales and Telecom verticals. Worked with and managed Local, Vertical and Global teams. Can connect with various cultures and partner across functions to achieve business objectives. Drives performance by motivating, coaching, empowering the direct reports and fosters an environment of continuous improvement within the team. Successfully retains talent and high performers. Deploy mitigation plans to improve KPIs - AHT, CSAT, NPS, FCR and Sales. -
Christopher Fernandes speaks the following languages:
No languages available. -
Christopher Fernandes has prior experience in the following industries:
Wns Global Services , Sutherland , Teleperformance , Sutherland Global Services , Sutherland Global Services , Hutchsion 3 Global Services , Efunds , Hsbc -
Christopher Fernandes has the following professional experience:
Wns Global Services , Sutherland , Teleperformance , Sutherland Global Services , Sutherland Global Services , Hutchsion 3 Global Services , Efunds , Hsbc . -
You can view Christopher Fernandes’s
LinkedIn profile at LinkedIn URL. -
Christopher Fernandes’s work email addresses are
[email protected] . -
Christopher Fernandes works at
Wns Global Services
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