Christopher Good

FAQ About Christopher Good

• What is Christopher Good's address?

  Christopher Good is located at
  24334 Washington CourtApartment 76, Farmington Hills, United States

• What is Christopher Good's job title?

  Christopher Good is a
  Throughout my career, I have demonstrated a proven track record of managing and delivering best-in-class customer service and support, ensuring positive client experiences and optimal satisfaction. My expertise extends to delivering end-user desktop support and providing innovative technology solutions to resolve complex issues. I thrive in optimizing call center operations, achieving performance excellence in high-demand environments; my specialties are as follows; • Team Building & Leadership • Operations Management • Client Guidance & Support • Revenue & Business Growth • Technical Support • Problems & Conflicts Resolutions • Client Needs Assessment • Employee Training & Development • Client Satisfaction & Retention My forward-thinking leadership style is characterized by a strategic vision, emphasizing the building, leading, and training of teams for continuous professional development. One of my key strengths lies in effective communication, organizational prowess, and problem-solving skills. I have consistently demonstrated the ability to build robust relationships with stakeholders, senior management, and clients alike. Some of my key milestones including: • Secured a consistent month-over-month average increase of 15% in quality scores by managing quality programs. • Implemented internal standards, refined compliance reviews, and boosted scores by nearly 7%, minimizing regulatory risks. • Increased employee retention rate by 22% through the development and execution of training process improvements. • Maximized customer satisfaction scores by an average of 15% through strategic analysis and targeted improvements. Technical Proficiencies: Telephony Systems: Cisco, Five9, Avaya, ASPECT(Alveria) Quality Systems: NICE, ASPECT(Alveria), Call Miner, Verint CRM/MRM: Salesforce, ACSR, Athena, EPIC Ticketing and Response Systems: ServiceNOW, Remedy, Zendesk, JIRA, Confluence Workforce Systems: IEX, ASPECT(Alveria) HRIS: Workday, Teleo, Oracle, Peoplesoft, UKG, ICIMS Privia Health

• What industry does Christopher Good currently work in?

  Christopher Good currently works in the
  Privia Health

• What is Christopher Good's area of expertise?

  Christopher Good specializes in
  Throughout my career, I have demonstrated a proven track record of managing and delivering best-in-class customer service and support, ensuring positive client experiences and optimal satisfaction. My expertise extends to delivering end-user desktop support and providing innovative technology solutions to resolve complex issues. I thrive in optimizing call center operations, achieving performance excellence in high-demand environments; my specialties are as follows; • Team Building & Leadership • Operations Management • Client Guidance & Support • Revenue & Business Growth • Technical Support • Problems & Conflicts Resolutions • Client Needs Assessment • Employee Training & Development • Client Satisfaction & Retention My forward-thinking leadership style is characterized by a strategic vision, emphasizing the building, leading, and training of teams for continuous professional development. One of my key strengths lies in effective communication, organizational prowess, and problem-solving skills. I have consistently demonstrated the ability to build robust relationships with stakeholders, senior management, and clients alike. Some of my key milestones including: • Secured a consistent month-over-month average increase of 15% in quality scores by managing quality programs. • Implemented internal standards, refined compliance reviews, and boosted scores by nearly 7%, minimizing regulatory risks. • Increased employee retention rate by 22% through the development and execution of training process improvements. • Maximized customer satisfaction scores by an average of 15% through strategic analysis and targeted improvements. Technical Proficiencies: Telephony Systems: Cisco, Five9, Avaya, ASPECT(Alveria) Quality Systems: NICE, ASPECT(Alveria), Call Miner, Verint CRM/MRM: Salesforce, ACSR, Athena, EPIC Ticketing and Response Systems: ServiceNOW, Remedy, Zendesk, JIRA, Confluence Workforce Systems: IEX, ASPECT(Alveria) HRIS: Workday, Teleo, Oracle, Peoplesoft, UKG, ICIMS

• Which languages does Christopher Good speak? 

  Christopher Good speaks the following languages:
  No languages available.

• Which industries has Christopher Good previously worked in?   

  Christopher Good has prior experience in the following industries:
  Included Health , R1 Rcm , Spectrum

• What is Christopher Good’s work experience?  

  Christopher Good has the following professional experience:
  Privia Health , Included Health , R1 Rcm , Spectrum .

• How can I find Christopher Good on LinkedIn?  

  You can view Christopher Good’s
  LinkedIn profile at LinkedIn URL.

• What are Christopher Good’s work email addresses?  

  Christopher Good’s work email addresses are
  [email protected] .

• What company does Christopher Good work for?  

  Christopher Good works at
  Privia Health