
Christopher Vagnone
● Highly proficient Technical Support Specialist with over two decades of experience in IT support and technical problem-solving. Known... | Fort Lee, New Jersey, United States
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Christopher Vagnone’s Emails cv****@nj****.rr
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Christopher Vagnone’s Location Fort Lee, New Jersey, United States
Christopher Vagnone’s Expertise ● Highly proficient Technical Support Specialist with over two decades of experience in IT support and technical problem-solving. Known for exceptional organizational skills and the ability to resolve complex issues, enhancing system performance and user satisfaction across various industries. ● Skilled in a comprehensive range of technologies including Windows operating systems, ServiceNow, JAMF, MaaS360 for mobile device management, and Citrix for remote desktop support. Expert in managing data backup, network configuration, and diagnostic tools to maintain high system availability and security. ● Adept at handling high-volume technical support in dynamic environments, successfully managing over 40,000 network users and achieving high first-call resolution rates. Expertise in diagnosing and resolving hardware and software issues, ensuring compliance with service level agreements, and improving systems management. ● Demonstrated leadership in directing technical teams and providing strategic insights to senior leadership, leading to significant enhancements in product quality and operational efficiency. Renowned for mentoring peers and guiding teams to exceed business objectives through innovative technology solutions. ● Committed to continuous improvement through the effective integration of feedback into service refinement, demonstrating a keen ability to drive process optimization and product innovation. Excel at training and development, increasing user competence and efficiency in new systems and software. ● Exceptional communicator with robust interpersonal skills, able to convey complex technical information clearly and collaborate effectively with stakeholders to remove operational bottlenecks and achieve business goals.
Christopher Vagnone’s Current Industry Novartis
Christopher
Vagnone’s Prior Industry
Atlantic Health System
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Express Scripts Pharmacy
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New York City Health And Hospitals Coorporation
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Bessemer Trust
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Robert Wood Johnson Barnabas Health
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Montefiore Health System
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Novartis
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Work Experience

Novartis
Desktop Support Analyst
Tue Feb 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Nov 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Montefiore Health System
Help Desk Analyst
Mon Nov 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Feb 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Robert Wood Johnson Barnabas Health
Desktop Support Analyst
Mon Jul 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Nov 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Bessemer Trust
Technology Support Specialist
Thu Sep 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jun 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
New York City Health And Hospitals Coorporation
Help Desk Analyst
Sat Mar 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Sep 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Express Scripts Pharmacy
Senior Help Desk Analyst
Fri Oct 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Mar 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Atlantic Health System
Help Desk Analyst
Mon Jan 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Oct 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time)