
Craig Methven
I have worked in the customer service field for over 20 years. Ability to build strong rapport... | Niagara Falls, Niagara Falls, Canada
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Craig Methven’s Emails cr****@mi****.com
Craig Methven’s Phone Numbers No phone number available.
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Craig Methven’s Location Niagara Falls, Niagara Falls, Canada
Craig Methven’s Expertise I have worked in the customer service field for over 20 years. Ability to build strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity. Areas of expertise include providing positive customer experience, technical troubleshooting, maintaining quality and performance of team, and data gathering, analysis and presentation. SKILLS SUMMARY • Proactive customer service, follow up, and technical support. • Excellent telephone presence and effective interpersonal skills. • Ability to grasp thorough understanding of product features to better serve customers. • Experienced in departmental management, staff training, and supervision. • Managed two phone queues of approximately 100 advisors and 4 Team Mangers during a 3 month and 1 year temporary Operations Manager position.
Craig Methven’s Current Industry Concentrix
Craig
Methven’s Prior Industry
The Minacs
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Concentrix
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Work Experience

Concentrix
Operations Manager
Mon May 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jun 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Concentrix
Elite Team Leader - Site
Wed Jun 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
The Minacs
Operations Coordinator
Tue Oct 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jun 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
The Minacs
Team Leader
Thu Jul 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Oct 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
The Minacs
Performance Coach
Thu Jan 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jan 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
The Minacs
Technical Support Advsior (Tier 1 & 2)
Sun Jan 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)