Daniel Ord

FAQ About Daniel Ord

• What is Daniel Ord's address?

  Daniel Ord is located at
  Omnitouch International, Frankfurt am Main, Germany

• What is Daniel Ord's job title?

  Daniel Ord is a
  For nearly 25 years, I’ve helped & inspired people all over the world through professional training in Contact Centers, Customer Service & Customer Experience. Our ability to engage people & deliver business results is backed up by thousands of wonderful testimonials and long term Client relationships. We work globally and our Clients include Cathay Pacific Airways, Hyatt Hotels, the Singapore Government, Dialog Sri Lanka, DHL Express, Roche Pharma, Agoda, Ooredoo, RingCentral, Cerebos, FWD Insurance, The Cotswold Company UK, Changi Airport, Allianz, Standard Chartered Bank, The National University of Singapore, The Economist, Maybank, AXA, Viking Cruises, AIA, Singapore Airlines, World Vision and hundreds more (400+ to date and can be viewed on our website). We facilitate 20+ content-rich workshops focused on the Customer Ecosystem. For the Contact Center discipline we teach Operations Management, Quality Management, People Management and Contact Center specific leadership. For the Customer Service discipline we teach Quality Assurance, Coaching, How to Manage Difficult Customer Situations and communication skills for Phone, Live Chat, Face to Face, Email, Social Media & Omnichannel environments. For the Customer Experience discipline we teach CX Management and help people earn their CCXP Certification credential. We also facilitate culture workshops for Clients engaged in in Customer-centric transformations Our Research Team has 20+ years of global Mystery Shopper & qualitative research experience and Training Participants tell us they love the real life research examples that we bring into our workshops. I'm also an Emcee & Speaker for industry events including the DACH Customer Excellence Awards, the European Customer Centricity Awards, Boussias Greece, Contact Conference Hungary, Call Centre Expo London and the Teleperformance Leader Insights Forum. On the academic front I'm a Lecturer at Hochschule Fresenius Germany following years of teaching at the Singapore Civil Service College and the Executive Education arm of Universiti Utara Malaysia. My company also founded the DACH Customer Excellence Awards to celebrate achievements in Customer excellence across Germany, Austria and Switzerland (dach-cxa.com). I'm American but my path has been international. I am now settled in Germany and before that I lived 20 years in Singapore. I’ve trained in 75 countries so far. You can reach me at [email protected] or at our website at www.omnitouchinternational.com Hochschule Fresenius

• What industry does Daniel Ord currently work in?

  Daniel Ord currently works in the
  Hochschule Fresenius

• What is Daniel Ord's area of expertise?

  Daniel Ord specializes in
  For nearly 25 years, I’ve helped & inspired people all over the world through professional training in Contact Centers, Customer Service & Customer Experience. Our ability to engage people & deliver business results is backed up by thousands of wonderful testimonials and long term Client relationships. We work globally and our Clients include Cathay Pacific Airways, Hyatt Hotels, the Singapore Government, Dialog Sri Lanka, DHL Express, Roche Pharma, Agoda, Ooredoo, RingCentral, Cerebos, FWD Insurance, The Cotswold Company UK, Changi Airport, Allianz, Standard Chartered Bank, The National University of Singapore, The Economist, Maybank, AXA, Viking Cruises, AIA, Singapore Airlines, World Vision and hundreds more (400+ to date and can be viewed on our website). We facilitate 20+ content-rich workshops focused on the Customer Ecosystem. For the Contact Center discipline we teach Operations Management, Quality Management, People Management and Contact Center specific leadership. For the Customer Service discipline we teach Quality Assurance, Coaching, How to Manage Difficult Customer Situations and communication skills for Phone, Live Chat, Face to Face, Email, Social Media & Omnichannel environments. For the Customer Experience discipline we teach CX Management and help people earn their CCXP Certification credential. We also facilitate culture workshops for Clients engaged in in Customer-centric transformations Our Research Team has 20+ years of global Mystery Shopper & qualitative research experience and Training Participants tell us they love the real life research examples that we bring into our workshops. I'm also an Emcee & Speaker for industry events including the DACH Customer Excellence Awards, the European Customer Centricity Awards, Boussias Greece, Contact Conference Hungary, Call Centre Expo London and the Teleperformance Leader Insights Forum. On the academic front I'm a Lecturer at Hochschule Fresenius Germany following years of teaching at the Singapore Civil Service College and the Executive Education arm of Universiti Utara Malaysia. My company also founded the DACH Customer Excellence Awards to celebrate achievements in Customer excellence across Germany, Austria and Switzerland (dach-cxa.com). I'm American but my path has been international. I am now settled in Germany and before that I lived 20 years in Singapore. I’ve trained in 75 countries so far. You can reach me at [email protected] or at our website at www.omnitouchinternational.com

• Which languages does Daniel Ord speak? 

  Daniel Ord speaks the following languages:
  No languages available.

• Which industries has Daniel Ord previously worked in?   

  Daniel Ord has prior experience in the following industries:
  Universiti Utara , Civil Service College , The Art Club , Ogilvy , Time Life Heartland Music , J Paul Getty Museum

• What is Daniel Ord’s work experience?  

  Daniel Ord has the following professional experience:
  Hochschule Fresenius , Customer Experience Professionals Association , Universiti Utara , Civil Service College , The Art Club , Omnitouch International , Ogilvy , Time Life Heartland Music , J Paul Getty Museum .

• How can I find Daniel Ord on LinkedIn?  

  You can view Daniel Ord’s
  LinkedIn profile at LinkedIn URL.

• What are Daniel Ord’s work email addresses?  

  Daniel Ord’s work email addresses are
  [email protected].

• What company does Daniel Ord work for?  

  Daniel Ord works at
  Hochschule Fresenius