
Dashiell
Skills: Customer Service For over 10 years I have been obsessed with quality of service and providing excellent customer service... | Alajuela, Alajuela, Costa Rica
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Dashiell ’s Emails da****@be****.com
Dashiell ’s Phone Numbers 1855875****
Social Media
Dashiell ’s Location Alajuela, Alajuela, Costa Rica
Dashiell ’s Expertise Skills: Customer Service For over 10 years I have been obsessed with quality of service and providing excellent customer service to clients. Through my career this started on the designing side of a new product with the client’s satisfaction in mind, not only making sure all dissatisfiers were addressed in the design but also that all the proper satisfiers were in place culminating in finding out the right delighter in each specific case based on the service level agreement we had with a client. On the customer service side of my career, I have carefully analyzed customer feedback to see where there might have been an opportunity to improve our product and make sure the voice of the customer was heard. Actioning on this feedback also meant to loop back to the client and make sure that every issue mentioned was properly addressed in the expected time frame. People Manager During my managing career, I’ve been leading small to medium size teams from several nationalities with different goals and different tasks to facilitate. While managing with a growth and servant mindset, I have gained experience delivering one on ones as a mean to not only offer feedback to each member of the team but also to guide them in setting their goals and make sure those are aligned with those of the company. The right leadership and problem resolution through coaching has proven paramount when empowering each team member to perform their assigned tasks. I find great pleasure in developing individuals and guiding them through their growing path within the company. Systems and Software Large domain of computer systems and programs such as: - Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Access, etc... ) - Google Suite (Google Drive, Sheets, Docs, Slides, etc...) - Used to Mac & Microsoft operating systems and related programs. - Comfortable working with Salesforce, Trello, Looker, Click up, Slack, Zoom, Teams, DocuSign, and other online business support software. Languages - Spanish (Native) - English (Bilingual) Graduated University with a bachelor’s degree in English Language and Literature. - French (Basic) Systems and Software Large domain of computer systems and programs such as: - Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Access, etc.) - Google Suite (Google Drive, Sheets, Docs, Slides, etc.) - Used to Mac & Microsoft operating systems and related programs. - Proficient knowledge of Salesforce, Trello, Looker, Click Up, Slack, Zoom, Teams, DocuSign, Articulate 360, and other business support software.
Dashiell ’s Current Industry Betterez
Dashiell
’s Prior Industry
Betterez
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Big Five Tours And Expeditions
|
Costa Rica Explorers
|
G Adventures
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Work Experience

Betterez
Support Analyst
Mon Nov 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
G Adventures
Ceo Manager & Customer Service
Mon May 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Nov 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Costa Rica Explorers
General Manager
Thu Jan 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon May 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Big Five Tours And Expeditions
Sales Director
Tue Jul 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Dec 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Betterez
Support Analyst
— Present