Dave Pelland

Dave Pelland

Director, Self-Service & Artificial Intelligence at Genesys | Grafton, Vermont, United States

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Work Experience

Genesys

Director, Self-Service & Artificial Intelligence

2016-01-01 — Present

Genesys

Director, UX Innovation & Design

2013-08-01 — 2016-01-01

Convergys

Director, Innovation & Design

2010-01-01 — 2013-08-01

Convergys

Director, Design Collaborative

2008-01-01 — 2011-05-01

Intervoice

Director, Design Collaborative

2006-01-01 — 2008-01-01

Orange

User Interface Architect

2003-01-01 — 2005-01-01

Wildfire Communications

User Interface Architect

1993-01-01 — 2003-01-01

Skills

web hosting call center software cloud contact center customer experience software contact center as a service customer selfservice workforce engagement management workforce planning enterprise call center outbound call center services

Languages

English , German , Spanish , French , Italian , Chinese , Japanese , Portuguese , Russian