
David Bauer
I am an experienced and proven leader with over 18 years experience creating and managing winning teams in... | Durham, North Carolina, United States
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David Bauer’s Emails da****@ne****.com
David Bauer’s Phone Numbers No phone number available.
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David Bauer’s Location Durham, North Carolina, United States
David Bauer’s Expertise I am an experienced and proven leader with over 18 years experience creating and managing winning teams in a multi-cultural environment across the Americas, EMEA, and the Asia Pacific regions. I have been working as a manager in the technical support center for over 7 years with NetApp, and another 11 years with MCI/Verizon. I also have an extensive implementation and program/project management background in the Americas, EMEA, and Asia Pacific regions when I was with MCI. I have over eighteen years experience on the front lines managing complex services, implementations, and support centers. In present and past positions, I have: • With NetApp, I managed various support groups in the technical support center for the past 7+ years. • Managed the NetApp SWAT team. Working through reactive & proactive support and account management issues for 2 of the top 10 accounts. • Managed the implementation of the MCI Asia Pacific Word Center consisting of about 80 people across Singapore, Tokyo, Hong Kong, and Australia. Moved to and maintained a residence in Singapore during this period. • Successfully program managed a 500 Frame and ATM node implementation across the Americas, EMEA, and APAC. • Created the vision, lobbied for, then program managed the implemented of the IP Customer Service center consisting of about 45 people in Cary, NC. • Staff Program Manager chosen by MCI to manage the development and implementation of the international product set during the MCI and WorldCom merger. My combination of program management and managerial experience in managing large complex implementations and managing support centers in a multinational and multicultural environment are my top attributes.
David Bauer’s Current Industry Netapp
David
Bauer’s Prior Industry
Us Navy
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Hughes Simulation And Link Flight Simulation
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Mci And Cable And Wireless
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Mci
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Mciworldcom
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Mciworldcomverizon
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Netapp
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Work Experience

Netapp
Senior Manager, PS Customer Delivery
Tue May 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Netapp
Manager, Support Account Management
Tue Apr 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Netapp
Manager - Initial Customer Experience
Thu Aug 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Apr 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Netapp
Manager - SWAT/Support/Account Management - Top Accounts
Wed Jun 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Aug 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Netapp
Manager – Technical Support Center
Mon Jan 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jun 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Mciworldcomverizon
Manager – IP Customer Service Center
Thu Apr 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
Mciworldcom
Manager – Data Test & Customer Service
Fri Jun 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Apr 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time)
Mciworldcom
Senior Manager – Asia Pac WorldCenters
Sat Apr 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jun 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time)
Mci
Manager – MA1/TEA Support Center (top 60 accounts)
Tue Jun 01 1999 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Apr 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time)
Mciworldcom
Staff Program Manager – New Product Implementation (MCI-WorldCom merger)
Mon Jun 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jun 01 1999 00:00:00 GMT+0000 (Coordinated Universal Time)
Mci
Global Program Manager – Global Support
Thu May 01 1997 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri May 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time)
Mci
Global Service Manager
Thu Feb 01 1996 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu May 01 1997 00:00:00 GMT+0000 (Coordinated Universal Time)
Mci And Cable And Wireless
Engineer & Instructor
Fri May 01 1992 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Feb 01 1996 00:00:00 GMT+0000 (Coordinated Universal Time)
Hughes Simulation And Link Flight Simulation
Technical Writer & Instructor
Mon Feb 01 1988 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Apr 01 1991 00:00:00 GMT+0000 (Coordinated Universal Time)
Us Navy
Avionics Technician
Sat Sep 01 1979 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Oct 01 1987 00:00:00 GMT+0000 (Coordinated Universal Time)