
David Burns
As a Sr. Process Manager at Capital One, I collaborate with various partners on projects and partnership initiatives... | Richmond, Virginia, United States
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David Burns’s Emails da****@ca****.com
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David Burns’s Location Richmond, Virginia, United States
David Burns’s Expertise As a Sr. Process Manager at Capital One, I collaborate with various partners on projects and partnership initiatives to influence change and provide insights for process improvements. I have over 6 years of experience in managing, developing, and coaching teams in a dynamic and heavily regulated financial environment. I am passionate about creating value through innovation and optimization of business processes using data and analytics. I have a Master of Business Administration degree, and I possess strong analytical, strategic, and market research skills. I have created and managed formal process documents, data collection processes, and performance metrics for multiple partner accounts and Capital One governance. I have also analyzed data to support recommendations and influence change to enhance customer and agent experiences. I am an effective communicator and a team player who can facilitate and empower data-driven decision making.
David Burns’s Current Industry Capital One
David
Burns’s Prior Industry
Design Assistance Construction Systems
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Circuit City
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Virginia Commonwealth University
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Virginia Economic Development Partnership
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University Of Richmond
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Ll Bean
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Capital One
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Work Experience

Capital One
Sr. Process Manager
Tue Mar 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Capital One
Unit Manager - Servicing Case Management
Tue Jan 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Mar 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Capital One
Unit Manager - Military Servicing & High Value
Tue Aug 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Capital One
Customer Service Coordinator
Fri May 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Aug 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Ll Bean
Sales Leader
Mon Jul 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Feb 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
University Of Richmond
Adjunct Professor International Marketing
Wed Aug 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Dec 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Virginia Economic Development Partnership
International Marketing Specialist
Wed Jun 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jun 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Virginia Commonwealth University
Graduate Assistant
Sat Aug 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun May 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Circuit City
Analyst - Space Planning Department
Mon Oct 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Mar 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Design Assistance Construction Systems
Purchasing / Inventory Management Associate
Fri Sep 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Oct 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)