David Cross

FAQ About David Cross

• What is David Cross's address?

  David Cross is located at
  United Kingdom

• What is David Cross's job title?

  David Cross is a
  Helping your frontline sales and service teams stand out just like a purple cow in a field of black and white cows. …………………………………………………………………………………………………………...………………...……………...…………………………. Thanks for viewing my profile. If we aren't already connected, then hit the CONNECT button and let's start to share ideas! I'm a big believer in expanding my network and taking our sales and customer service strategies and ideas to those business owners, leaders, directors and managers who seek to achieve high quality service in their customer relationships. My message is a simple one - 84% of a customers decision to do business with you is EMOTIONAL i.e. people buy from people they like and who are like them! Each time we speak with a prospect or customer we should be appealing to those emotions and delivering a customer experience that ensures you truly stand apart from your competitors. Delivered successfully you win and keep more business, your business grows and your profits increase - no rocket science there then! Typically I work with Customer Service Professionals, Call/Contact Centre Leaders, Sales & Service Teams/Managers and Small Business Owners to help you deliver a real "shot in the arm" to your customer service culture. I'm on a mission to improve UK customer service across all business types so find myself working with small customer service teams right through to multi-seat contact centre operations. The principle remains the same - PEOPLE BUY PEOPLE FIRST! Senior Contact Centre Leaders - I can improve key measurements such as NPS and CSAT scores, increasing first call resolution (leading to operational efficiencies which will help you better manage your operational costs) and give a massive boost to the culture within your frontline operation. Small business owners - I can help you increase customer loyalty and ensure you stand apart from your competitors - you increase revenues and grow your bottom line! But don't just take my word for it - if your frontline teams are simply going through the motions and operating on autopilot then take a look at some of the solutions we've delivered most recently here https://www.firstimpressiontraining.co.uk/case-studies and then press that CONNECT button and give me a shout. I look forward to connecting & speaking with you. Saracen

• What industry does David Cross currently work in?

  David Cross currently works in the
  Saracen

• What is David Cross's area of expertise?

  David Cross specializes in
  Helping your frontline sales and service teams stand out just like a purple cow in a field of black and white cows. …………………………………………………………………………………………………………...………………...……………...…………………………. Thanks for viewing my profile. If we aren't already connected, then hit the CONNECT button and let's start to share ideas! I'm a big believer in expanding my network and taking our sales and customer service strategies and ideas to those business owners, leaders, directors and managers who seek to achieve high quality service in their customer relationships. My message is a simple one - 84% of a customers decision to do business with you is EMOTIONAL i.e. people buy from people they like and who are like them! Each time we speak with a prospect or customer we should be appealing to those emotions and delivering a customer experience that ensures you truly stand apart from your competitors. Delivered successfully you win and keep more business, your business grows and your profits increase - no rocket science there then! Typically I work with Customer Service Professionals, Call/Contact Centre Leaders, Sales & Service Teams/Managers and Small Business Owners to help you deliver a real "shot in the arm" to your customer service culture. I'm on a mission to improve UK customer service across all business types so find myself working with small customer service teams right through to multi-seat contact centre operations. The principle remains the same - PEOPLE BUY PEOPLE FIRST! Senior Contact Centre Leaders - I can improve key measurements such as NPS and CSAT scores, increasing first call resolution (leading to operational efficiencies which will help you better manage your operational costs) and give a massive boost to the culture within your frontline operation. Small business owners - I can help you increase customer loyalty and ensure you stand apart from your competitors - you increase revenues and grow your bottom line! But don't just take my word for it - if your frontline teams are simply going through the motions and operating on autopilot then take a look at some of the solutions we've delivered most recently here https://www.firstimpressiontraining.co.uk/case-studies and then press that CONNECT button and give me a shout. I look forward to connecting & speaking with you.

• Which languages does David Cross speak? 

  David Cross speaks the following languages:
  No languages available.

• Which industries has David Cross previously worked in?   

  David Cross has prior experience in the following industries:
  Saracen , Oasis , Recall

• What is David Cross’s work experience?  

  David Cross has the following professional experience:
  Saracen , Oasis , First Impression Training , Recall , calltraining.co.uk .

• How can I find David Cross on LinkedIn?  

  You can view David Cross’s
  LinkedIn profile at LinkedIn URL.

• What are David Cross’s work email addresses?  

  David Cross’s work email addresses are
  [email protected] .

• What company does David Cross work for?  

  David Cross works at
  Saracen