
David Flacks
About Me: I am a results-driven Customer Success Manager with expertise in building and nurturing strong client relationships in... | Yorktown Heights, New York, United States
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David Flacks’s Emails fl****@ab****.com
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David Flacks’s Location Yorktown Heights, New York, United States
David Flacks’s Expertise About Me: I am a results-driven Customer Success Manager with expertise in building and nurturing strong client relationships in the financial services industry. With a solid background in advanced technology concepts, infrastructure, security, SEC compliance, financial services, networking, and cloud computing, I excel in providing exceptional service within a managed service environment. My proven track record includes advising and onboarding a diverse portfolio of up to 75 hedge fund and private investment clients, ensuring their satisfaction with a remarkable 99% client rating. In my role, I prioritize client success by preparing and delivering insightful quarterly reviews that highlight updates, best practices, project strategies, additional solutions, and training opportunities. Collaborating cross-functionally with client support, engineering, and project management teams, I ensure that all design expectations are met and exceeded. By proactively identifying upsell opportunities, I have consistently helped clients overcome operational challenges while driving revenue growth. As a customer consultant and advisor, I specialize in implementing enterprise corporate performance management (CPM) solutions, with a particular focus on Planning, Consolidation, and reporting. I have successfully created detailed training materials for end-users and administrators, enabling seamless adoption of new workflows. Additionally, I have extensive experience handling ETL processes from various data sources, such as SAP, NetSuite, SQL, and flat files, ensuring accurate and efficient data integration. My expertise extends to designing integrations between SaaS cloud-based AP Automation solutions and highly visual Enterprise Resource Planning (ERP) systems, including Microsoft Dynamics NAV, Microsoft Dynamics GP, and customized in-house software. Leveraging my proficiency in common data exchange formats, such as XML/XSLX and JSON, I have implemented integrations through prepackaged REST API endpoints, resulting in streamlined and automated transmissions of master data. Throughout my career, I have conducted customer-facing design sessions and trainings, emphasizing workflow design, dataset ETL routines, automation, and best practices. My comprehensive understanding of API integrations, combined with proficiency in solutions like Postman and authentication/authorization protocols such as OAuth 2.0, SAML, and Okta, has enabled the successful establishment and testing of integrations.
David Flacks’s Current Industry Abacus
David
Flacks’s Prior Industry
Hyperion Solutions
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Outlooksoft
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Ej Solutions
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Flextronics International
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Column 5 Consulting
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Medius
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Gbi Consulting
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Abacus
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Work Experience

Abacus
Client Relationship Manager
Fri Jan 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Abacus
Account Manager
Fri Jan 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Gbi Consulting
Sr. Consultant
Wed May 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jan 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Medius
Technical Account Manager/Integration Specialist/Presales
Sun Nov 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed May 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Column 5 Consulting
Technical Client Success Consultant
Fri Oct 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Aug 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Flextronics International
Financial Business Analyst / Project Lead
Sat Nov 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Dec 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Ej Solutions
Business Consultant
Sat Sep 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Nov 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Outlooksoft
Product Support Specialist
Fri Apr 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue May 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
Hyperion Solutions
Sr. Technical Engineer/Sales Demo
Mon May 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Apr 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)