
David Ganther
Promoted to deliver large-scale implementation projects for strategic/global accounts including Fortune 500 corporations, with primary responsibility for customer... | Grayslake, Illinois, United States
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David Ganther’s Location Grayslake, Illinois, United States
David Ganther’s Expertise Promoted to deliver large-scale implementation projects for strategic/global accounts including Fortune 500 corporations, with primary responsibility for customer satisfaction and retention quality. Drive consistent service delivery and continual improvement; preserve customer relationships through responsiveness, accuracy, and targeted solutions development. Partner with clients to design customized programs, handling negotiations for contract renewals after identifying solutions to match requirements. Manage customer implementations, with oversight of cross-functional teams, project schedules, and standards. Project managed implementations of up to 12 months and 16 sites, crossing regional and functional boundaries to organize/coordinate resources, ensure quality, and promote on-time installation. Developed standards and schedule in conjunction with implementation planners and client management. Drafted as key negotiator on peer accounts based on straightforward approach to structuring terms in alignment with both corporate and customer goals. Met client needs by advocating unique, tailored solutions to product development. Ensured global application of service standards for implementations across the U.S.; promoted consistency among implementation teams for naming conventions, scheduling, and project coordination. Managed up to 56 strategic accounts, driving exceptional service delivery in collaboration with sales, product development, business management, and product support services teams. Worked closely with customer IT and business teams on initial rollouts, with support for full range of equipment capabilities. Promoted customer solutions involving workflow optimization/automation, advanced training, unique configurations, third party support, scripting, site audit, and training tools. Specialties: Workflow Analysis Strategic & Global Accounts Strategic Planning Cross-Functional Teams Customer Retention & Satisfaction Contract Negotiations Relationship Management Productivity & Quality Improvement Implementation Scheduling
David Ganther’s Current Industry Baker Hughes
David
Ganther’s Prior Industry
Scitex Americas
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Creo
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Eastman Kodak Gcg
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Leica Microsystems
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Baker Hughes
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Work Experience

Baker Hughes
Field Service Manager
Mon Aug 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Leica Microsystems
Manager of Service Administration
Sun Jun 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Mar 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Eastman Kodak Gcg
Technical Customer Manager
Sun Jan 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Feb 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Creo
Strategic Account Success Manager
Sat Jan 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)
Scitex Americas
Regional Technical Manager
Thu Jan 01 1987 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time)