David Manuszewski

FAQ About David Manuszewski

• What is David Manuszewski's address?

  David Manuszewski is located at
  Buffalo, New York, United States

• What is David Manuszewski's job title?

  David Manuszewski is a
  Professional Objective: Contact Center Director in a customer obsessed organization focused on growth and employee development. Preferred Functions: Contact Center Management Operations Management Strategic Planning Customer Service Transformation Positioning Statement: I have 35 years of Financial Services experience with one of the largest Banks in the world with 20 years of Contact Center Management experience. I have a proven track record of improving Customer Satisfaction/NPS, Efficiency, Sales, and Employee Engagement. o Led the 800+ FTE U.S. Contact Center to improved results across the board. o Oversaw numerous customer journey improvements including Self-Service Digitization, Chat implementation, IVR streamlining, Voice Biometrics, Core Banking System replacement, Phone Switch implementations, etc. Agile Trained. o Strategic Planning and Oversight for 18,000 FTE Global Contact Centers in 26 countries. o Focused on employee development to achieve improved performance and employee advancement while maintaining attrition rates in the mid-teens; well below the overall Bank and industry standards. o Numerous employee focused technology improvements including Agent Coaching Tool and Knowledge Management implementations leading to improved performance and customer satisfaction. o Extensive experience in Financial Analysis, Capacity Planning/Workforce Management, Operational Controls, Compliance, and AML Regulations. Summary of Qualifications/Profile: o Collaborative approach to leadership and project management having led and participated in numerous strategic, technology, regulatory, and efficiency focused initiatives. o Able to manage and balance multiple complex projects impacting short and long term objectives. o Significant experience managing a remote workforce having implemented Work-From-Home Contact Center Agents in 2008. o Proficiency leading large teams operating from multiple countries including India, Philippines, China, Malaysia, U.K., and Hong Kong. o In-Depth experience and understanding of financial planning and analysis including product profitability, income statements and balance sheet analysis. o Ability to develop and mentor management and staff at all levels to improve performance and provide advancement opportunities. o Comprehensive understanding of the Financial Services industry. Hsbc

• What industry does David Manuszewski currently work in?

  David Manuszewski currently works in the
  Hsbc

• What is David Manuszewski's area of expertise?

  David Manuszewski specializes in
  Professional Objective: Contact Center Director in a customer obsessed organization focused on growth and employee development. Preferred Functions: Contact Center Management Operations Management Strategic Planning Customer Service Transformation Positioning Statement: I have 35 years of Financial Services experience with one of the largest Banks in the world with 20 years of Contact Center Management experience. I have a proven track record of improving Customer Satisfaction/NPS, Efficiency, Sales, and Employee Engagement. o Led the 800+ FTE U.S. Contact Center to improved results across the board. o Oversaw numerous customer journey improvements including Self-Service Digitization, Chat implementation, IVR streamlining, Voice Biometrics, Core Banking System replacement, Phone Switch implementations, etc. Agile Trained. o Strategic Planning and Oversight for 18,000 FTE Global Contact Centers in 26 countries. o Focused on employee development to achieve improved performance and employee advancement while maintaining attrition rates in the mid-teens; well below the overall Bank and industry standards. o Numerous employee focused technology improvements including Agent Coaching Tool and Knowledge Management implementations leading to improved performance and customer satisfaction. o Extensive experience in Financial Analysis, Capacity Planning/Workforce Management, Operational Controls, Compliance, and AML Regulations. Summary of Qualifications/Profile: o Collaborative approach to leadership and project management having led and participated in numerous strategic, technology, regulatory, and efficiency focused initiatives. o Able to manage and balance multiple complex projects impacting short and long term objectives. o Significant experience managing a remote workforce having implemented Work-From-Home Contact Center Agents in 2008. o Proficiency leading large teams operating from multiple countries including India, Philippines, China, Malaysia, U.K., and Hong Kong. o In-Depth experience and understanding of financial planning and analysis including product profitability, income statements and balance sheet analysis. o Ability to develop and mentor management and staff at all levels to improve performance and provide advancement opportunities. o Comprehensive understanding of the Financial Services industry.

• Which languages does David Manuszewski speak? 

  David Manuszewski speaks the following languages:
  No languages available.

• Which industries has David Manuszewski previously worked in?   

  David Manuszewski has prior experience in the following industries:
  Hsbc , Hsbc , Hsbc , Hsbc , Hsbc , Hsbc , Hsbc , Hsbc , Hsbc , Hsbc , Hsbc

• What is David Manuszewski’s work experience?  

  David Manuszewski has the following professional experience:
  Hsbc , Hsbc , Hsbc , Hsbc , Hsbc , Hsbc , Hsbc , Hsbc , Hsbc , Hsbc , Hsbc .

• How can I find David Manuszewski on LinkedIn?  

  You can view David Manuszewski’s
  LinkedIn profile at LinkedIn URL.

• What are David Manuszewski’s work email addresses?  

  David Manuszewski’s work email addresses are
  [email protected] .

• What company does David Manuszewski work for?  

  David Manuszewski works at
  Hsbc