David Pidduck

FAQ About David Pidduck

• What is David Pidduck's address?

  David Pidduck is located at
  Greater Nottingham, Greater Nottingham, United Kingdom

• What is David Pidduck's job title?

  David Pidduck is a
  More than 7 years’ successful experience in customer service and support, credit control, account management and team management with recognised strengths in account maintenance, problem-solving and trouble-shooting, sales staff support and planning/implementing proactive procedures and systems to avoid problems in the first place. Core competencies include: • Accounting Management • Financial Analysis • Forecasting • Coaching & Motivation • Credit Control • SLA & KPI design & imp • Microsoft Dynamics CRM • Sage line 50 & 200 • Cash Management • Budgeting • Cost Reductions • Customer Journey • Billing Process • Microsoft Suites • Junifer Systems • Recruitment • Technology Integration • Regulatory Compliance • Efficiency Improvements • NPS • Debt Collection Agencies • Microsoft Visio • SAP • Process Mapping Synopsis of Achievements • Increased customer retention by 19%, from 72% to 91%. • Reactivated 9 key accounts (253K/year), utilising persuasion/mediation skills. • Proactive planning led to notable increase in morale in all departments. • Created customer satisfaction survey, drastically reducing potential problems. • Reduced bad debt from 1.8 million to under 600k in 12 months. • Created full credit control and billing process • Mapped entire customer journey • Implemented NPS survey, collated results and communicated to the business Brief Your Market

• What industry does David Pidduck currently work in?

  David Pidduck currently works in the
  Brief Your Market

• What is David Pidduck's area of expertise?

  David Pidduck specializes in
  More than 7 years’ successful experience in customer service and support, credit control, account management and team management with recognised strengths in account maintenance, problem-solving and trouble-shooting, sales staff support and planning/implementing proactive procedures and systems to avoid problems in the first place. Core competencies include: • Accounting Management • Financial Analysis • Forecasting • Coaching & Motivation • Credit Control • SLA & KPI design & imp • Microsoft Dynamics CRM • Sage line 50 & 200 • Cash Management • Budgeting • Cost Reductions • Customer Journey • Billing Process • Microsoft Suites • Junifer Systems • Recruitment • Technology Integration • Regulatory Compliance • Efficiency Improvements • NPS • Debt Collection Agencies • Microsoft Visio • SAP • Process Mapping Synopsis of Achievements • Increased customer retention by 19%, from 72% to 91%. • Reactivated 9 key accounts (253K/year), utilising persuasion/mediation skills. • Proactive planning led to notable increase in morale in all departments. • Created customer satisfaction survey, drastically reducing potential problems. • Reduced bad debt from 1.8 million to under 600k in 12 months. • Created full credit control and billing process • Mapped entire customer journey • Implemented NPS survey, collated results and communicated to the business

• Which languages does David Pidduck speak? 

  David Pidduck speaks the following languages:
  No languages available.

• Which industries has David Pidduck previously worked in?   

  David Pidduck has prior experience in the following industries:
  Brief Your Market

• What is David Pidduck’s work experience?  

  David Pidduck has the following professional experience:
  Brief Your Market , E On , E On .

• How can I find David Pidduck on LinkedIn?  

  You can view David Pidduck’s
  LinkedIn profile at LinkedIn URL.

• What are David Pidduck’s work email addresses?  

  David Pidduck’s work email addresses are
  [email protected].

• What company does David Pidduck work for?  

  David Pidduck works at
  Brief Your Market