
David Wells
I am a highly experienced collaboration experience architect (CXA) with a passion for designing, presenting, and selling cloud... | Trenton, Ohio, United States
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David Wells’s Location Trenton, Ohio, United States
David Wells’s Expertise I am a highly experienced collaboration experience architect (CXA) with a passion for designing, presenting, and selling cloud contact center as a service (CCaaS) and communication platform as a service (CPaaS) solutions. I have a proven track record of success in helping businesses of all sizes achieve their communication and customer experience goals. I am a recognized expert in Cisco Webex Contact Center (WxCC) and Webex Contact Center Enterprise (WxCCE), as well as Cisco's on-premise Contact Center Enterprise and Packaged Contact Center Enterprise. I am also proficient in integrating and optimizing a wide range of components within contact center ecosystems, including Quality Management, Workforce Management, Omni-Channel support, Analytics, Reporting, Speech Analytics, CRM integration, Self-Service solutions, and Voice Biometrics. I am a strategic thinker with a strong ability to translate technical concepts into clear and concise language that non-technical stakeholders can understand. I am also an effective communicator and presenter, and I am comfortable speaking with clients, engineers, and executives. I am passionate about helping businesses improve their customer experience, and I am always looking for new and innovative ways to use technology to solve business problems.
David Wells’s Current Industry New Era Technology
David
Wells’s Prior Industry
Hard Rock Park
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New Era Technology
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Work Experience

New Era Technology
Collaboration Experience Architect - CXA
Thu Jul 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
New Era Technology
Senior Unified Communications Engineer
Sat Nov 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Hard Rock Park
Network Engineer
Fri Feb 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Sep 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Hard Rock Park
Network Engineer
Mon Jan 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)