
Dawn Fichter
As an Application Support Engineer, I combine technical expertise with business acumen to drive application development, large-scale implementation,... | Kunkletown, Pennsylvania, United States
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Dawn Fichter’s Emails da****@ne****.com
Dawn Fichter’s Phone Numbers No phone number available.
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Dawn Fichter’s Location Kunkletown, Pennsylvania, United States
Dawn Fichter’s Expertise As an Application Support Engineer, I combine technical expertise with business acumen to drive application development, large-scale implementation, and upgrades or transitions that advance company goals. My work has led to improve performance, lower costs, and higher levels of data quality and integrity. Examples of my achievements include: • Simultaneously managed multiple applications including the large and highly customized AT&T help desk system with 4,500 users and 50,000 documents; resolved user tickets for front-end issues and installed patches/upgrades as needed. • Designed and coded in C an indexing and search engine for on-line documents. Response time for this code is 400 to 500 times faster than the original. • Named on US Patent 6567800 B1 for developing a system/method for searching data stored on a network. • As an independent project, wrote a script in SQL and BASH that communicated with electric meters via API. The script recovered hundreds of silent electric meters. This saved the utility hundreds of thousands of dollars and allowed the utility to deliver accurate bills to their customers. • Developed documentation, advised users, and held training sessions for numerous applications ensuring a smooth transition to new technology. • Member of a team responsible for gathering requirements, evaluating and designing enterprise systems that aligned with business goals. These applications saved the company millions of dollars over their lives.
Dawn Fichter’s Current Industry New York Life Insurance
Dawn
Fichter’s Prior Industry
At And T
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Sensus
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Tiaa
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New York Life Insurance
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Work Experience

New York Life Insurance
Senior Associate - Site Reliability Engineer
Tue May 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Tiaa
Senior Application Support Engineer / Data Analyst
Wed Jul 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Sep 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Sensus
Application Engineer / RF Network Analyst
Tue Apr 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Mar 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
At And T
Application Support Engineer
Tue Sep 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jan 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
At And T
Application Support Engineer / Unix System Administrator
Tue May 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Sep 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
At And T
Software Engineer / Production Support Engineer
Wed Jan 01 1997 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue May 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
At And T
Technical Project Leader
Thu Jul 01 1993 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Dec 01 1996 00:00:00 GMT+0000 (Coordinated Universal Time)