Deepak Gupta
Over 15+ years of diverse experience in BPO Operations and Onsite Transition within Technology domain with Sutherland Global... | Mumbai, Mumbai, India
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Deepak Gupta’s Emails de****@si****.com
Deepak Gupta’s Phone Numbers No phone number available.
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Deepak Gupta’s Location Mumbai, Mumbai, India
Deepak Gupta’s Expertise Over 15+ years of diverse experience in BPO Operations and Onsite Transition within Technology domain with Sutherland Global Services. High exposure to Dell ITS and Dell Out-of-Warranty Tech support and Dell Enterprise Tech support. Received several awards for outstanding performance across all processes. A result oriented self-starter with proven ability to set priorities, diagnose and resolve complex issues in a customer-centric environment. Managed both Customer Support Processes and Technical Support Processes (Consumer and Enterprise) via Voice, Chat and Mail medium of support. Effective manager, strong team builder and organized leader in a customer service environment for effective Service Delivery. Significant experience in employee retention, staffing and training. Proficient in developing & streamlining systems with proven ability to enhance operational & administrative effectiveness to meet operational goals within the cost, time & quality parameters. Excellent time-management skills and ability to work independently. As part of quality assurance, tracked team’s quality scores by creating and implementing plans for improvements.
Deepak Gupta’s Current Industry Sutherland
Deepak
Gupta’s Prior Industry
Foundever
|
Sutherland
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Work Experience
Sutherland
Associate Manager Information Technology
Thu Mar 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Sutherland
Team Lead
Thu Apr 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Mar 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Sutherland
Operations Manager
Sun Mar 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Sutherland
Senior Associate
Wed Oct 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Mar 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Foundever
Senior Delivery Leader (Program Owner)
— PresentSkills
Languages
Deepak Gupta Email Addresses
FAQ About Deepak Gupta
-
Deepak Gupta is located at
Mumbai, Mumbai, India -
Deepak Gupta is a
Over 15+ years of diverse experience in BPO Operations and Onsite Transition within Technology domain with Sutherland Global Services. High exposure to Dell ITS and Dell Out-of-Warranty Tech support and Dell Enterprise Tech support. Received several awards for outstanding performance across all processes. A result oriented self-starter with proven ability to set priorities, diagnose and resolve complex issues in a customer-centric environment. Managed both Customer Support Processes and Technical Support Processes (Consumer and Enterprise) via Voice, Chat and Mail medium of support. Effective manager, strong team builder and organized leader in a customer service environment for effective Service Delivery. Significant experience in employee retention, staffing and training. Proficient in developing & streamlining systems with proven ability to enhance operational & administrative effectiveness to meet operational goals within the cost, time & quality parameters. Excellent time-management skills and ability to work independently. As part of quality assurance, tracked team’s quality scores by creating and implementing plans for improvements. Sutherland -
Deepak Gupta currently works in the
Sutherland -
Deepak Gupta specializes in
Over 15+ years of diverse experience in BPO Operations and Onsite Transition within Technology domain with Sutherland Global Services. High exposure to Dell ITS and Dell Out-of-Warranty Tech support and Dell Enterprise Tech support. Received several awards for outstanding performance across all processes. A result oriented self-starter with proven ability to set priorities, diagnose and resolve complex issues in a customer-centric environment. Managed both Customer Support Processes and Technical Support Processes (Consumer and Enterprise) via Voice, Chat and Mail medium of support. Effective manager, strong team builder and organized leader in a customer service environment for effective Service Delivery. Significant experience in employee retention, staffing and training. Proficient in developing & streamlining systems with proven ability to enhance operational & administrative effectiveness to meet operational goals within the cost, time & quality parameters. Excellent time-management skills and ability to work independently. As part of quality assurance, tracked team’s quality scores by creating and implementing plans for improvements. -
Deepak Gupta speaks the following languages:
No languages available. -
Deepak Gupta has prior experience in the following industries:
Sutherland , Sutherland , Sutherland -
Deepak Gupta has the following professional experience:
Sutherland , Sutherland , Sutherland , Sutherland , Foundever . -
You can view Deepak Gupta’s
LinkedIn profile at LinkedIn URL. -
Deepak Gupta’s work email addresses are
[email protected] . -
Deepak Gupta works at
Sutherland
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