Dhiraj Mathur
As a Senior Manager at Jio, I lead projects on Digital Transformation, customer retention and customer experience for... | Mumbai, Maharashtra, India
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Dhiraj Mathur’s Emails dh****@ri****.com
Dhiraj Mathur’s Phone Numbers No phone number available.
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Dhiraj Mathur’s Location Mumbai, Maharashtra, India
Dhiraj Mathur’s Expertise As a Senior Manager at Jio, I lead projects on Digital Transformation, customer retention and customer experience for JioFiber, the largest fiber broadband service provider in India. With more than 15 years of experience in the telecom industry, I have developed a strong expertise in customer service, customer experience, and digital transformation across various domains and functions. My core competencies include operations, process improvement, quality management, analytics, and MIS reporting. I have successfully implemented proactive strategies to ensure continuous improvement in people, process and platform, resulting in enhanced customer satisfaction, reduced costs, and increased efficiency. Additionally, I have received multiple awards for excellence in people management, leading and mentoring a high-performing team of professionals.
Dhiraj Mathur’s Current Industry Jio
Dhiraj
Mathur’s Prior Industry
Ge Capital
|
Merit Software Interactive Learning Tools
|
Airtel
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Bharti Airtel
|
Jio
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Work Experience
Jio
Senior Manager
Sun Nov 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Bharti Airtel
Manager
Tue Jun 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Nov 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Airtel
Assistant Manager
Thu May 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jun 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Airtel
Senior Executive
Wed Feb 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Apr 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Merit Software Interactive Learning Tools
Team Leader
Sun Aug 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)
Ge Capital
Process Developer
Thu Jun 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jul 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Dhiraj Mathur Email Addresses
FAQ About Dhiraj Mathur
-
Dhiraj Mathur is located at
Mumbai, Maharashtra, India -
Dhiraj Mathur is a
As a Senior Manager at Jio, I lead projects on Digital Transformation, customer retention and customer experience for JioFiber, the largest fiber broadband service provider in India. With more than 15 years of experience in the telecom industry, I have developed a strong expertise in customer service, customer experience, and digital transformation across various domains and functions. My core competencies include operations, process improvement, quality management, analytics, and MIS reporting. I have successfully implemented proactive strategies to ensure continuous improvement in people, process and platform, resulting in enhanced customer satisfaction, reduced costs, and increased efficiency. Additionally, I have received multiple awards for excellence in people management, leading and mentoring a high-performing team of professionals. Jio -
Dhiraj Mathur currently works in the
Jio -
Dhiraj Mathur specializes in
As a Senior Manager at Jio, I lead projects on Digital Transformation, customer retention and customer experience for JioFiber, the largest fiber broadband service provider in India. With more than 15 years of experience in the telecom industry, I have developed a strong expertise in customer service, customer experience, and digital transformation across various domains and functions. My core competencies include operations, process improvement, quality management, analytics, and MIS reporting. I have successfully implemented proactive strategies to ensure continuous improvement in people, process and platform, resulting in enhanced customer satisfaction, reduced costs, and increased efficiency. Additionally, I have received multiple awards for excellence in people management, leading and mentoring a high-performing team of professionals. -
Dhiraj Mathur speaks the following languages:
No languages available. -
Dhiraj Mathur has prior experience in the following industries:
Bharti Airtel , Airtel , Airtel , Merit Software Interactive Learning Tools , Ge Capital -
Dhiraj Mathur has the following professional experience:
Jio , Bharti Airtel , Airtel , Airtel , Merit Software Interactive Learning Tools , Ge Capital . -
You can view Dhiraj Mathur’s
LinkedIn profile at LinkedIn URL. -
Dhiraj Mathur’s work email addresses are
[email protected] . -
Dhiraj Mathur works at
Jio
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