
Diego Alamir
Customer Experience Leader. Building world-class experiences that drive growth 🚀 With over 10 years of experience leading and optimizing... | 1600 Taft AvenueApartment 302, Los Angeles, United States
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Diego Alamir’s Emails di****@gr****.io
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Diego Alamir’s Location 1600 Taft AvenueApartment 302, Los Angeles, United States
Diego Alamir’s Expertise Customer Experience Leader. Building world-class experiences that drive growth 🚀 With over 10 years of experience leading and optimizing customer support operations, I'm passionate about transforming customer journeys into powerful growth engines for organizations. I have a passion for designing exceptional customer journeys that foster loyalty and drive bottom-line growth. My Expertise 👇 • Customer Experience Management: Designing and implementing customer-centric strategies. • Process Improvement: Streamlining operations for increased efficiency and effectiveness. • Self-Service Solutions: Creating user-friendly portals and knowledge bases. • Omnichannel Support: Delivering seamless experiences across all touchpoints. • Stakeholder Management: Building strong relationships with internal and external stakeholders. • Team Coaching & Development: Empowering teams to deliver exceptional service. • Performance Metrics & Analytics: Driving data-driven decision-making for continuous improvement. • Operational Excellence: Implementing best practices to achieve peak performance. • Program Management: Leading complex projects from conception to completion. I'm driven by a deep desire to create customer experiences that leave a lasting positive impact. My passion lies in collaborating with teams, leveraging technology, and implementing innovative solutions to achieve operational excellence and drive business growth. Ready to build legendary customer experiences together? Let's connect! 🤝 Subscribe to my newsletter! 📥 https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7155073025900466176
Diego Alamir’s Current Industry Organic Media
Diego
Alamir’s Prior Industry
Efactor Building Better Business
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Smartrecruiters
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Support Driven
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Greenhouse Software
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Yahoo
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Trendy Butler
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Dapper Labs
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Rar3labs
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Skybound Entertainment
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Hubspot
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Organic Media
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Work Experience

Organic Media
Media Content Consultant - B2B SaaS - Ecommerce - Startups
Mon Jul 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Hubspot
Media Content Consultant
Sat Jun 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Skybound Entertainment
Customer Experience Manager - Ecommerce & Loyalty - BPO Partner Success
Wed Mar 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Rar3labs
CX Program Consultant - Web3 Partner / Collector Success
Sun May 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Nov 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Dapper Labs
Supervisor, Customer Support - Self-Service Projects
Tue Jun 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Apr 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Trendy Butler
Team Manager, Customer Support - Subscription Services
Sun Sep 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Sep 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Yahoo
Client Services Manager / Associate Engineer - Programmatic
Thu Jun 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Mar 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Greenhouse Software
Team Manager, Customer Support - North America
Tue Dec 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Dec 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Support Driven
Member
Thu Jan 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Smartrecruiters
Team Lead, Enterprise Customer Support
Fri Aug 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Nov 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Smartrecruiters
Customer Support / Professional Services Specialist
Fri Nov 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Aug 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Efactor Building Better Business
Technical Support / Community Manager
Wed Aug 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jun 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)