Dipthi Nair

FAQ About Dipthi Nair

• What is Dipthi Nair's address?

  Dipthi Nair is located at
  United Arab Emirates

• What is Dipthi Nair's job title?

  Dipthi Nair is a
  1. Handle the day to day operations of the Excellence Team, which compromises of teams handling Visa processing of various countries like Australia, Canada etc. 2. Meeting with other managers to discuss possible improvements to customer service and developing customer service procedures, policies and standards for the organization. 3. Scheduling workload to meet priorities and targets and following up with the Team managers to ensure smooth operational flow. 4. Handling escalations and also deal with complex scenarios to resolve the issues and also involved in crisis management within the organization.1. Handled the day to day operational activities of team involved in PR processing for Australia. 2. Started a project to stream line process and bifurcated the team into front end customer service and back end documentation. 3. Worked closely with the IT team to develop the CRM to improve the co-ordination between the front end and the back end team. 4. Ina span of 4 months the project was declared a success by the Management and the front end team emerged as a new department named " Excellence Team". 5. Met with the managers of all departments and presented the idea of "Excellence Team" thus moving all country processing for both PR and Student Visas. 6. Developed policies and procedures to improve customer experience and enhance the quality of processing thus streamlined the new team.1. Handled a team of 25 FTE's and was responsible for their performance related to quality as well as targets. 2. The key role was to monitor calls and deliver effective feedback to associates to improve the quality of their calls. 3. Responsible for handling calls related to delinquent credit card accounts, offer payment plans, and hardship programs. 4. Effectively collected on delinquent accounts to resolve their delinquency. 5. Handled the team in the absence of Assistant Manager, by reporting daily and weekly staffing, performance and drafted tables to indicate performance metrics of the team to the Manager.1. Effectively handled all day-to-day activities of the process called HSBC Direct, a U.K. process, in terms of knowledge & requirements. 2. Core objective was to handle inbound calls to serve UK customers on day to day banking. 3. Effectively handled inbound calls related to telephone banking, credit cards and internet banking. 4. Resolved customer queries on daily banking and assisted them to perform financial transactions.1. Effectively handled outbound calls for process called CML Collections, a U.S. process, to resolve delinquency of the accounts. 2. Responsible to manage profiles of client’s holding Mortgage and Personal home loans by resolving their delinquency. 3. Counselled clients to avoid going for Bankruptcy by offering and setting up on programs like hardship plans or deferment programs. 4. Acted as Mentor to the new joiners to better their performance and the quality of calls by continuously monitoring their calls and performance. 5. Conducted on-the-job-training for new employees who were moved from classroom training.1. Handling a team of 25+ members across UAE, Qatar, Oman & India. Using the marketing expertise to drive revenue management and also executed sales target by coordinating with team. 2. Handling day to day Operations of branches across UAE, Qatar, Oman & India and to ensure smooth processing.1. Heading the Operations team which handles the documentation and processing of Immigration, Student visas and visit visas for countries like Australia, Canada, Germany etc. 2. Handled marketing activities by coordinating with respective department. 3. Expertise into reviewing and checking eligibility of candidates profiles for Immigration and Student visas. 3. Coordinated with Branch Unit heads to drive sales targets and met them efficiently month on month basis. 4 Handling escalations and also deal with complex scenarios to resolve the issues and also involved in crisis management within the organization. 5. Taking part in strategic decision-making, determining areas that need improvement, maintaining reporting systems, liaising between top managers and directors of various departments, and measuring results against objectives. DM-Immigration Consultants

• What industry does Dipthi Nair currently work in?

  Dipthi Nair currently works in the
  DM-Immigration Consultants

• What is Dipthi Nair's area of expertise?

  Dipthi Nair specializes in
  1. Handle the day to day operations of the Excellence Team, which compromises of teams handling Visa processing of various countries like Australia, Canada etc. 2. Meeting with other managers to discuss possible improvements to customer service and developing customer service procedures, policies and standards for the organization. 3. Scheduling workload to meet priorities and targets and following up with the Team managers to ensure smooth operational flow. 4. Handling escalations and also deal with complex scenarios to resolve the issues and also involved in crisis management within the organization.1. Handled the day to day operational activities of team involved in PR processing for Australia. 2. Started a project to stream line process and bifurcated the team into front end customer service and back end documentation. 3. Worked closely with the IT team to develop the CRM to improve the co-ordination between the front end and the back end team. 4. Ina span of 4 months the project was declared a success by the Management and the front end team emerged as a new department named " Excellence Team". 5. Met with the managers of all departments and presented the idea of "Excellence Team" thus moving all country processing for both PR and Student Visas. 6. Developed policies and procedures to improve customer experience and enhance the quality of processing thus streamlined the new team.1. Handled a team of 25 FTE's and was responsible for their performance related to quality as well as targets. 2. The key role was to monitor calls and deliver effective feedback to associates to improve the quality of their calls. 3. Responsible for handling calls related to delinquent credit card accounts, offer payment plans, and hardship programs. 4. Effectively collected on delinquent accounts to resolve their delinquency. 5. Handled the team in the absence of Assistant Manager, by reporting daily and weekly staffing, performance and drafted tables to indicate performance metrics of the team to the Manager.1. Effectively handled all day-to-day activities of the process called HSBC Direct, a U.K. process, in terms of knowledge & requirements. 2. Core objective was to handle inbound calls to serve UK customers on day to day banking. 3. Effectively handled inbound calls related to telephone banking, credit cards and internet banking. 4. Resolved customer queries on daily banking and assisted them to perform financial transactions.1. Effectively handled outbound calls for process called CML Collections, a U.S. process, to resolve delinquency of the accounts. 2. Responsible to manage profiles of client’s holding Mortgage and Personal home loans by resolving their delinquency. 3. Counselled clients to avoid going for Bankruptcy by offering and setting up on programs like hardship plans or deferment programs. 4. Acted as Mentor to the new joiners to better their performance and the quality of calls by continuously monitoring their calls and performance. 5. Conducted on-the-job-training for new employees who were moved from classroom training.1. Handling a team of 25+ members across UAE, Qatar, Oman & India. Using the marketing expertise to drive revenue management and also executed sales target by coordinating with team. 2. Handling day to day Operations of branches across UAE, Qatar, Oman & India and to ensure smooth processing.1. Heading the Operations team which handles the documentation and processing of Immigration, Student visas and visit visas for countries like Australia, Canada, Germany etc. 2. Handled marketing activities by coordinating with respective department. 3. Expertise into reviewing and checking eligibility of candidates profiles for Immigration and Student visas. 3. Coordinated with Branch Unit heads to drive sales targets and met them efficiently month on month basis. 4 Handling escalations and also deal with complex scenarios to resolve the issues and also involved in crisis management within the organization. 5. Taking part in strategic decision-making, determining areas that need improvement, maintaining reporting systems, liaising between top managers and directors of various departments, and measuring results against objectives.

• Which languages does Dipthi Nair speak? 

  Dipthi Nair speaks the following languages:
  No languages available.

• Which industries has Dipthi Nair previously worked in?   

  Dipthi Nair has prior experience in the following industries:
  DM-Immigration Consultants , DM-Immigration Consultants , OPULENTUS - THE VISA COMPANY , OPULENTUS - THE VISA COMPANY , OPULENTUS - THE VISA COMPANY , OPULENTUS - THE VISA COMPANY , GE Capital , HSBC , HSBC

• What is Dipthi Nair’s work experience?  

  Dipthi Nair has the following professional experience:
  DM-Immigration Consultants , DM-Immigration Consultants , OPULENTUS - THE VISA COMPANY , OPULENTUS - THE VISA COMPANY , OPULENTUS - THE VISA COMPANY , OPULENTUS - THE VISA COMPANY , GE Capital , HSBC , HSBC .

• How can I find Dipthi Nair on LinkedIn?  

  You can view Dipthi Nair’s
  LinkedIn profile at LinkedIn URL.

• What are Dipthi Nair’s work email addresses?  

  Dipthi Nair’s work email addresses are
  [email protected].

• What company does Dipthi Nair work for?  

  Dipthi Nair works at
  DM-Immigration Consultants