
Dominick Keenaghan
Returning to the Middle East in 1994 after successful stints in Saudi Arabia and the UK, I set... | Dubai, Dubai, United Arab Emirates
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Dominick Keenaghan’s Location Dubai, Dubai, United Arab Emirates
Dominick Keenaghan’s Expertise Returning to the Middle East in 1994 after successful stints in Saudi Arabia and the UK, I set up a Dubai-based company called INSIGHTS focused on helping businesses to dramatically improve their results through better customer interactions and service. INSIGHTS, a Dubai-based enterprise, is the only Call Centre dedicated, Professional Services Organisation in the Middle East region to offer a combination of :- ♦ Regional Experience (over 20 years serving the regional industry) ♦ Industry journals (spearheaded by the Customer Middle East online portal – see www.customer-me.com). Official regional licensee for Contact Center Pipeline publication ♦ International Accreditation with recognised Global Industry bodies – Sentio, G-CEM, University of Ulster, etc. ♦ Accredited, In-house Call Centre Training Programs (English & Arabic) ♦ Certified Call Centre Management Training Programs ♦ Call Centre Trainer Certification Programs ♦ Call Centre Training Material and Associated Resources ♦ Region’s only dedicated Call Centre Roadshows, Conferences and Exhibitions. Main property is MECC, the annual Middle East Call Centre Show held in Dubai. ♦ Call Centre Consulting and other Professional Services ♦ Developer of the Call Centre Lifecycle Development System ♦ Organizes the Annual Middle East Call Centre Awards ♦ Established the Middle East Customer Experience Executive Council (CXExCo) in 2015 Access to a broad range of internationally recognised, certified and accredited Contact Management industry professionals. For more details see www.insights-me.com, email [email protected] or call Dubai 971-4-3329211. Specialties: Call Centres, Contact Centres, Customer Service, Customer Interaction, CRM, CEM, Certification, Outsourcing.
Dominick Keenaghan’s Current Industry Insights Middle East
Dominick
Keenaghan’s Prior Industry
Insight Exhibition Organizers
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Saudisoft Computer Software
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Syntek
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Insights Middle East
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Work Experience

Insights Middle East
Owner
Sat Jan 01 1994 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Syntek
Senior Sales Consultant
Sun Jan 01 1989 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Dec 01 1991 00:00:00 GMT+0000 (Coordinated Universal Time)
Saudisoft Computer Software
Marketing Partner
Sat Jan 01 1983 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jan 01 1988 00:00:00 GMT+0000 (Coordinated Universal Time)
Insight Exhibition Organizers
Owner
— Present