Donna Shackelford
More than 30 years of experience providing network/hardware/operating system installation, configuration, and troubleshooting; PC assembly; systems administration/integration; customer... | Washington Dc, Washington Dc, United States
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Donna Shackelford’s Emails do****@fu****.com
Donna Shackelford’s Phone Numbers No phone number available.
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Donna Shackelford’s Location Washington Dc, Washington Dc, United States
Donna Shackelford’s Expertise More than 30 years of experience providing network/hardware/operating system installation, configuration, and troubleshooting; PC assembly; systems administration/integration; customer service, and helpdesk support to US government and federal agencies. Skilled in information technology customer service with experience in software application issues and incident/service request resolution. Proven success working in high-volume, 24x7 technical call centers with demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues. Professional, courteous, and resourceful telephone support. Ability to adapt under pressure in a fast-paced environment and commit to deadlines. Multi-tasker, able to manage multiple project/task assignments simultaneously individually or in a team environment. Active listening and consultation skills with talent for respecting and responding to divergent opinions and interests. Efficient and precise with strong liaison and communication skills. Technical Trainer in a classroom environment. Teaching monitoring and troubleshooting of customer’s two networks. CompTia - Certified Technical Trainer- November 2016. Create, update & edit Training Documentation. Assist with online training.
Donna Shackelford’s Current Industry It Availability
Donna
Shackelford’s Prior Industry
Tasc
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Trident Data Systemsveridian Now General Dynamics
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Bae Systems Information Technology
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Unisys
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Sparks It Solutions
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Caci International
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General Dynamics Information Technology
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Fusion Innovation
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It Availability
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Work Experience
It Availability
Project Integrator
Tue Aug 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Fusion Innovation
System Integrator
Mon Aug 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jul 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
General Dynamics Information Technology
Senior IT Program Manager
Sat Jun 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Aug 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
General Dynamics Information Technology
Principal Analyst
Tue May 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Aug 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Caci International
Technical Trainer
Tue Mar 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue May 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Caci International
System Administrator 3/IT Customer Service Desk Support
Sat Feb 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Mar 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Sparks It Solutions
IT Support Specialist
Wed Jan 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Feb 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Unisys
IT Project Team Lead/Team Development Manager
Fri Jan 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Bae Systems Information Technology
IT Senior Technical Team Lead
Mon Jan 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jan 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Bae Systems Information Technology
CWE Senior Training Specialist
Thu Jan 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
Bae Systems Information Technology
System Integrator
Mon Jan 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time)
Trident Data Systemsveridian Now General Dynamics
Property Turn In Officer
Fri Jan 01 1999 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time)
Tasc
Associate Member of Technical Staff
Mon Jan 01 1996 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jan 01 1999 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Donna Shackelford Email Addresses
FAQ About Donna Shackelford
-
Donna Shackelford is located at
Washington Dc, Washington Dc, United States -
Donna Shackelford is a
More than 30 years of experience providing network/hardware/operating system installation, configuration, and troubleshooting; PC assembly; systems administration/integration; customer service, and helpdesk support to US government and federal agencies. Skilled in information technology customer service with experience in software application issues and incident/service request resolution. Proven success working in high-volume, 24x7 technical call centers with demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues. Professional, courteous, and resourceful telephone support. Ability to adapt under pressure in a fast-paced environment and commit to deadlines. Multi-tasker, able to manage multiple project/task assignments simultaneously individually or in a team environment. Active listening and consultation skills with talent for respecting and responding to divergent opinions and interests. Efficient and precise with strong liaison and communication skills. Technical Trainer in a classroom environment. Teaching monitoring and troubleshooting of customer’s two networks. CompTia - Certified Technical Trainer- November 2016. Create, update & edit Training Documentation. Assist with online training. It Availability -
Donna Shackelford currently works in the
It Availability -
Donna Shackelford specializes in
More than 30 years of experience providing network/hardware/operating system installation, configuration, and troubleshooting; PC assembly; systems administration/integration; customer service, and helpdesk support to US government and federal agencies. Skilled in information technology customer service with experience in software application issues and incident/service request resolution. Proven success working in high-volume, 24x7 technical call centers with demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues. Professional, courteous, and resourceful telephone support. Ability to adapt under pressure in a fast-paced environment and commit to deadlines. Multi-tasker, able to manage multiple project/task assignments simultaneously individually or in a team environment. Active listening and consultation skills with talent for respecting and responding to divergent opinions and interests. Efficient and precise with strong liaison and communication skills. Technical Trainer in a classroom environment. Teaching monitoring and troubleshooting of customer’s two networks. CompTia - Certified Technical Trainer- November 2016. Create, update & edit Training Documentation. Assist with online training. -
Donna Shackelford speaks the following languages:
No languages available. -
Donna Shackelford has prior experience in the following industries:
Fusion Innovation , General Dynamics Information Technology , General Dynamics Information Technology , Caci International , Caci International , Sparks It Solutions , Unisys , Bae Systems Information Technology , Bae Systems Information Technology , Bae Systems Information Technology , Trident Data Systemsveridian Now General Dynamics , Tasc -
Donna Shackelford has the following professional experience:
It Availability , Fusion Innovation , General Dynamics Information Technology , General Dynamics Information Technology , Caci International , Caci International , Sparks It Solutions , Unisys , Bae Systems Information Technology , Bae Systems Information Technology , Bae Systems Information Technology , Trident Data Systemsveridian Now General Dynamics , Tasc . -
You can view Donna Shackelford’s
LinkedIn profile at LinkedIn URL. -
Donna Shackelford’s work email addresses are
[email protected] . -
Donna Shackelford works at
It Availability
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