
Duncan Mackenzie
Be the catalyst for positive change in the business. Lead by example and inspire your team to achieve... | Auckland, Auckland, New Zealand
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Duncan Mackenzie’s Emails dm****@ca****.co
Duncan Mackenzie’s Phone Numbers 649236****
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Duncan Mackenzie’s Location Auckland, Auckland, New Zealand
Duncan Mackenzie’s Expertise Be the catalyst for positive change in the business. Lead by example and inspire your team to achieve and exceed targets. Focus on delivering a consistently high level of customer service to meet and exceed guest expectations. Experienced hospitality professional with over 20 years’ experience in the hotel industry in New Zealand, UK, USA, Europe and Australia. Currently General Manager at Heritage Hanmer Springs, Canterbury, NZ since July 2014. Overall excellent experience across all hotel departments: a good all-rounder. Very strong Rooms Division experience at all levels. Solid Food & Beverage experience (management and operational) in restaurant, bar and conferencing. Sales experience representing the hotel through sales calls, famils and at tradeshows (Meetings, Convene South). Previous hotel experience as Rooms Division Manager at Hotel Grand Chancellor Auckland Airport, NZ (2006-2012). Part of the pre-opening (takeover) team for Grand Chancellor hotels in Adelaide and Gold Coast, Australia. Excellent pre-opening experience. Duxton Hotels 2000-2006: FOM, Reservations, Night Manager, Finance at Duxton Hotels (Auckland, Rotorua and Wellington). Heritage Hotel Auckland 1999-2000: Logistics for Americas Cup team staying inhouse and part of customer service team for APEC summit in 2000 for 3 foreign delegations. Excellent experience working with long-stay guests from very diverse cultural backgrounds. Educated at Schiller International University, Strasbourg (France), London (UK) and Dunedin, Florida (USA). Degree: BBA in Hotel Management (1993). Key skills: Financial acumen Excellent customer service Driving Revenue to achieve KPIs Exploiting Unique Selling Points to get a competitive edge in the market Experience in strata and unit title business models Training and Development of staff from diverse backgrounds to achieve excellent standards Pre-opening and renovation experience
Duncan Mackenzie’s Current Industry Soho Hotel Auckland
Duncan
Mackenzie’s Prior Industry
Duxton Hotel Auckland
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Hotel Grand Chancellor Auckland Airport
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Hanmer Springs Forest Camp
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Heritage Hanmer Springs
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Waitakere Resort
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Capstone Hotel Management
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Soho Hotel Auckland
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Work Experience

Soho Hotel Auckland
General Manager
Fri Mar 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Capstone Hotel Management
Business Office Manager
Mon Jan 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Mar 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time)
Waitakere Resort
Gm
Sun Mar 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time)
Heritage Hanmer Springs
General Manager
Tue Jul 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Mar 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Hanmer Springs Forest Camp
Camp Manager
Sun Apr 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jul 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Hotel Grand Chancellor Auckland Airport
Rooms Division Manager
Thu Mar 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Apr 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Duxton Hotel Auckland
Account Manager
Tue Jan 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time)