Emma Zaharcu

FAQ About Emma Zaharcu

• What is Emma Zaharcu's address?

  Emma Zaharcu is located at
  Ilfov County, Ilfov County, Romania

• What is Emma Zaharcu's job title?

  Emma Zaharcu is a
  > IT for METRO Cash&Carry Italy > Develop monitoring & reporting of data flows between existing productive systems > Involving in the implementation phase of new applications, learn about the technology stack behind the new digital applications, bring improvements and facilitate the migration of various systems > Diagnose, troubleshoot issues on productive environments > Create a knowledge base with updates and maintenance of technical documentation > Ensure systems are working optimally and successfully > Perform functional analysis, monitor and test > WPS SAP, MMS HO, VPR, MMS Store, SQL. - Provide hospitality Support and related products to our Italian customer base - Log and manage support requests received via email from external customers, within the specified time - Analyse, troubleshoot and resolve customer issues - working towards resolution within a timely manner or reassign to the appropriate resource if this is not possible. - Update the call logging system (ensuring that full and concise details of the nature of the incident are recorded) and provide information other Level Support Teams and 3rd Party Service Partners. This includes testing. - Maintain good relationships with customers, liaising with customers during the incident process to ensure that they are kept informed of progress and relieve any stress or concern caused by support issues - SQL, DBS, servers, software. Project Lenovo IBM : - troubleshooting regarding hardware, software issues - replacing various frus ( field replacement units) - knowledge about main lenovo thinkstations, thinkpads, thinkcenters, thinkvisions ( laptops, pcs, tablets etc), docking stations, accesories, external cables - support only if the product has warranty - use of different platforms and remote control programes. - Booking flights, electronic train tickets - booking hotel room - payments via voucher or credit card - constant communication with receptionists from various hotels in Italy via mail, phone calls - knowledge of outlook, galileo, amadeus for booking. - the project was Vodafone, inbound - making payments with bonifico bancario, credit card - analysing bills - activating sims - other clients were asking for a rate, because they could not afford to pay the entire bill; therefore, the bill was split into 3 consecutive payments in 1-2 months - taking calls from clients and respond to their requirements - flexible working hours - offer information about the promotions. METRO SYSTEMS Romania

• What industry does Emma Zaharcu currently work in?

  Emma Zaharcu currently works in the
  METRO SYSTEMS Romania

• What is Emma Zaharcu's area of expertise?

  Emma Zaharcu specializes in
  > IT for METRO Cash&Carry Italy > Develop monitoring & reporting of data flows between existing productive systems > Involving in the implementation phase of new applications, learn about the technology stack behind the new digital applications, bring improvements and facilitate the migration of various systems > Diagnose, troubleshoot issues on productive environments > Create a knowledge base with updates and maintenance of technical documentation > Ensure systems are working optimally and successfully > Perform functional analysis, monitor and test > WPS SAP, MMS HO, VPR, MMS Store, SQL. - Provide hospitality Support and related products to our Italian customer base - Log and manage support requests received via email from external customers, within the specified time - Analyse, troubleshoot and resolve customer issues - working towards resolution within a timely manner or reassign to the appropriate resource if this is not possible. - Update the call logging system (ensuring that full and concise details of the nature of the incident are recorded) and provide information other Level Support Teams and 3rd Party Service Partners. This includes testing. - Maintain good relationships with customers, liaising with customers during the incident process to ensure that they are kept informed of progress and relieve any stress or concern caused by support issues - SQL, DBS, servers, software. Project Lenovo IBM : - troubleshooting regarding hardware, software issues - replacing various frus ( field replacement units) - knowledge about main lenovo thinkstations, thinkpads, thinkcenters, thinkvisions ( laptops, pcs, tablets etc), docking stations, accesories, external cables - support only if the product has warranty - use of different platforms and remote control programes. - Booking flights, electronic train tickets - booking hotel room - payments via voucher or credit card - constant communication with receptionists from various hotels in Italy via mail, phone calls - knowledge of outlook, galileo, amadeus for booking. - the project was Vodafone, inbound - making payments with bonifico bancario, credit card - analysing bills - activating sims - other clients were asking for a rate, because they could not afford to pay the entire bill; therefore, the bill was split into 3 consecutive payments in 1-2 months - taking calls from clients and respond to their requirements - flexible working hours - offer information about the promotions.

• Which languages does Emma Zaharcu speak? 

  Emma Zaharcu speaks the following languages:
  No languages available.

• Which industries has Emma Zaharcu previously worked in?   

  Emma Zaharcu has prior experience in the following industries:
  METRO SYSTEMS Romania , Oracle , CGS (Computer Generated Solutions) , Uvet American Express , Bitech Company

• What is Emma Zaharcu’s work experience?  

  Emma Zaharcu has the following professional experience:
  METRO SYSTEMS Romania , Oracle , CGS (Computer Generated Solutions) , Uvet American Express , Bitech Company .

• How can I find Emma Zaharcu on LinkedIn?  

  You can view Emma Zaharcu’s
  LinkedIn profile at LinkedIn URL.

• What are Emma Zaharcu’s work email addresses?  

  Emma Zaharcu’s work email addresses are
  [email protected] .

• What company does Emma Zaharcu work for?  

  Emma Zaharcu works at
  METRO SYSTEMS Romania